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Department Head

1 month ago

Roodepoort, Gauteng, South Africa Leroy Merlin Full time

Job Summary

We are seeking a highly skilled and experienced Department Manager to join our team at Leroy Merlin. The successful candidate will be responsible for leading and supporting a team of Sales Consultants, contributing to customer satisfaction and the overall results of the department.

Main Responsibilities

  • Lead and support a team of Sales Consultants to achieve sales targets and provide excellent customer service.
  • Develop and implement strategies to improve sales performance and customer satisfaction.
  • Manage daily sales and customer relations, ensuring a positive customer experience.
  • Build and implement the Business Action Plan of the department, introducing efficiency and improvement measures.
  • Ensure the day-to-day management of the department is aligned with the customer promise.
  • Coordinate and contribute to sales activities in store, ensuring quality customer relationships.
  • Develop and update own skills and knowledge to stay up-to-date with industry trends and best practices.
  • Assume leadership role on behalf of the HOD when not available, ensuring continuity and smooth operation of the department.

Requirements

The successful candidate should have the following skills, experience, and attributes:

  • Minimum Matric or NQF4 Equivalent.
  • Relevant tertiary qualification will be an added advantage.
  • Previous retail experience at a junior management level.
  • Excellent interpersonal skills, with the ability to build and maintain strong relationships with colleagues and customers.
  • A team builder and a team player, with a customer-centric approach.
  • Self-confident, hardworking, and leads by example.
  • Assertive and challenge status quo, with a sense of responsibility and analytical skills.