Customer Service Manager
2 months ago
Key Responsibilities:
- Oversee the management of technical support cases, ensuring timely resolution and high customer satisfaction.
- Lead a team of customer support agents, providing guidance and training to ensure excellent communication skills.
- Develop and implement processes to improve efficiency and productivity within the team.
- Work closely with the technical team to resolve complex issues and provide expert support.
- Collaborate with other departments to ensure seamless communication and effective issue resolution.
Requirements:
- Degree in a technical field and management, or equivalent experience.
- Minimum 5 years of experience in a similar role, with proven leadership skills.
- Strong understanding of the company's products and services.
- Excellent communication and troubleshooting skills.
- Ability to manage expectations and prioritize tasks effectively.
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