Customer Service Manager

2 months ago


Centurion, Gauteng, South Africa Prostaff Holdings Full time

Key Responsibilities:

  • Oversee the management of technical support cases, ensuring timely resolution and high customer satisfaction.
  • Lead a team of customer support agents, providing guidance and training to ensure excellent communication skills.
  • Develop and implement processes to improve efficiency and productivity within the team.
  • Work closely with the technical team to resolve complex issues and provide expert support.
  • Collaborate with other departments to ensure seamless communication and effective issue resolution.

Requirements:

  • Degree in a technical field and management, or equivalent experience.
  • Minimum 5 years of experience in a similar role, with proven leadership skills.
  • Strong understanding of the company's products and services.
  • Excellent communication and troubleshooting skills.
  • Ability to manage expectations and prioritize tasks effectively.


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