Customer Service Professional

1 week ago


Centurion, Gauteng, South Africa Jonsson Workwear Full time
Job Title: Customer Service Professional

Salary Estimate: R200,000 per annum

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Professional in Centurion, Gauteng. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving queries and issues promptly, and providing outstanding support to our clients.

Key Responsibilities:
  • Develop and maintain in-depth knowledge of our product offerings to provide accurate information to customers.
  • Understand customer needs and preferences to connect them with relevant solutions.
  • Build and maintain strong relationships with new and existing customers through effective communication and issue resolution.
  • Handle incoming customer calls and respond to customer inquiries in a timely and professional manner.
  • Assist customers with quotations for current and future orders, ensuring seamless ordering processes.
  • Liaise with External Advisors as needed to facilitate smooth order management.
  • Ensure all products are well-stocked and merchandised to the highest standard.
  • Process customer payments at Point of Sale and take accountability for cash desk duties when required.
Requirements:
  • Experience in a similar customer-facing role with a focus on customer satisfaction.
  • Excellent communication skills, including telephone etiquette and written correspondence.
  • Fluent in spoken and written English.
  • Proficient in MS Office, particularly Excel, Word, and Outlook, with advanced spreadsheet skills.
About You:
  • You possess excellent interpersonal skills, enabling you to build rapport with colleagues and customers alike.
  • You are proactive, self-motivated, and committed to delivering results-oriented solutions.
  • You have a keen eye for detail, ensuring accuracy and quality in your work.
  • You are passionate about providing exceptional customer service and strive to exceed customer expectations.

This is an exciting opportunity for a dedicated and results-driven individual to join our dynamic team and contribute to delivering exceptional customer experiences.



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