Customer Service Professional
1 week ago
Salary Estimate: R200,000 per annum
About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Professional in Centurion, Gauteng. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving queries and issues promptly, and providing outstanding support to our clients.
Key Responsibilities:- Develop and maintain in-depth knowledge of our product offerings to provide accurate information to customers.
- Understand customer needs and preferences to connect them with relevant solutions.
- Build and maintain strong relationships with new and existing customers through effective communication and issue resolution.
- Handle incoming customer calls and respond to customer inquiries in a timely and professional manner.
- Assist customers with quotations for current and future orders, ensuring seamless ordering processes.
- Liaise with External Advisors as needed to facilitate smooth order management.
- Ensure all products are well-stocked and merchandised to the highest standard.
- Process customer payments at Point of Sale and take accountability for cash desk duties when required.
- Experience in a similar customer-facing role with a focus on customer satisfaction.
- Excellent communication skills, including telephone etiquette and written correspondence.
- Fluent in spoken and written English.
- Proficient in MS Office, particularly Excel, Word, and Outlook, with advanced spreadsheet skills.
- You possess excellent interpersonal skills, enabling you to build rapport with colleagues and customers alike.
- You are proactive, self-motivated, and committed to delivering results-oriented solutions.
- You have a keen eye for detail, ensuring accuracy and quality in your work.
- You are passionate about providing exceptional customer service and strive to exceed customer expectations.
This is an exciting opportunity for a dedicated and results-driven individual to join our dynamic team and contribute to delivering exceptional customer experiences.
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