Service Operations Coordinator

3 weeks ago


Midrand, Gauteng, South Africa Mirror Images LTD Full time
Job Description

We are seeking a highly organized and detail-oriented individual to join our team as a Service Operations Coordinator. In this role, you will be responsible for managing the day-to-day operations of our service department, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:
  • Filing and Document Management: Maintain accurate and up-to-date filing systems for all corporate divisions, ensuring that all service-related documents are properly stored and easily accessible.
  • Ordering and Procurement: Coordinate the ordering of spare parts for engineers and manage the procurement process to ensure timely delivery.
  • Quote Management: Draft, email, and follow up on quotes to clients, ensuring that all necessary documentation is completed and submitted in a timely manner.
  • Dispatch and Scheduling: Oversee the dispatching of technicians and manage the dispatch board to ensure that all calls are properly assigned and completed.
  • Team Support: Provide administrative support to the service team, ensuring that all tasks are completed efficiently and effectively.
Requirements:
  • Education: Grade 12 or equivalent.
  • Experience: Minimum 1-2 years of experience in a similar role.
  • Skills: Excellent communication and organizational skills, with the ability to multitask and work accurately at speed.
  • Knowledge: Proficient in Microsoft Office suite of programs and BPO knowledge an advantage.


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