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Service Operations Manager

2 months ago

Midrand, Gauteng, South Africa Fempower Full time
Key Responsibilities

As a Service Operation Controller at Fempower, you will be responsible for ensuring timely feedback to customers, managing LSPs, and analyzing daily reports. Your duties will include:

  • Providing customer support to SSA
  • Managing LSPs and irregular cases
  • Ensuring daily reports are received on time from LSPs
  • Analyzing daily reports and creating weekly and monthly business intelligence reports
  • Managing GR and EDI, as well as monitoring truck arrival times and inventory levels
  • Creating quotations for ad-hoc requests and managing export deliveries
  • Coordinating with teams to ensure prompt communication on all required platforms

Requirements

To succeed in this role, you will need to have excellent communication and organizational skills, as well as the ability to work effectively in a team environment. You should be able to analyze data, identify trends, and make informed decisions to drive business growth.

What We Offer

Fempower offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to helping our employees succeed and thrive in their careers.