Retail Operations Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Retail Operations Coordinator to join our team at Objective Personnel. As a key member of our operations team, you will be responsible for processing orders on our company system (Fincon) in a timely manner, allocating orders to the correct warehouse locations, and working with our internal teams to ensure efficient processing.
Key Responsibilities
- Process orders on the company system (Fincon) timeously
- Allocate orders to the correct warehouse locations and work with our internal teams to ensure efficient processing
- Manage stock allocation to orders and work with the procurement department on incoming orders and stock transfers
- Manage exceptions and customer expectations relating to stock shortages and delays
- Keep our customers informed with product developments, price updates, and stock levels
- Ensure that orders are invoiced, delivered, and booked by customers within agreed service delivery times (keeping with customer SLA)
- Handle any queries that may arise from faulty stock returns in conjunction with our technical team
- Communicate with product managers & account managers with regard to stock levels and demand
Requirements
- Strong knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook essential
- Knowledge of ecom backend/portal and financial/Ops systems beneficial
- Previous experience in planning and retail admin advantageous
What We Offer
- A dynamic and supportive work environment
- Opportunities for career growth and development
- A competitive salary and benefits package
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