Retail Operations Coordinator

4 weeks ago


Midrand, Gauteng, South Africa Objective Personnel Full time
Job Summary

We are seeking a highly organized and detail-oriented Retail Operations Coordinator to join our team at Objective Personnel. As a key member of our operations team, you will be responsible for processing orders on our company system (Fincon) in a timely manner, allocating orders to the correct warehouse locations, and working with our internal teams to ensure efficient processing.

Key Responsibilities
  • Process orders on the company system (Fincon) timeously
  • Allocate orders to the correct warehouse locations and work with our internal teams to ensure efficient processing
  • Manage stock allocation to orders and work with the procurement department on incoming orders and stock transfers
  • Manage exceptions and customer expectations relating to stock shortages and delays
  • Keep our customers informed with product developments, price updates, and stock levels
  • Ensure that orders are invoiced, delivered, and booked by customers within agreed service delivery times (keeping with customer SLA)
  • Handle any queries that may arise from faulty stock returns in conjunction with our technical team
  • Communicate with product managers & account managers with regard to stock levels and demand

Requirements
  • Strong knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook essential
  • Knowledge of ecom backend/portal and financial/Ops systems beneficial
  • Previous experience in planning and retail admin advantageous

What We Offer
  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package


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