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Hospitality Operations Coordinator

2 months ago

Midrand, Gauteng, South Africa Hire Resolve Full time

Hire Resolve's client is a leading hospitality company seeking a skilled Hospitality Administrator to join their team. As a key member of the hospitality team, you will be responsible for providing exceptional administrative support to ensure the smooth operation of our clients' hospitality businesses.

Key Responsibilities:
  • Manage guest inquiries and provide outstanding customer service, ensuring a high level of satisfaction and loyalty.
  • Coordinate and manage reservations, bookings, and guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Maintain and update guest records, documentation, and billing, ensuring accuracy and compliance.
  • Assist in managing inventory, supplies, and administrative tasks, ensuring seamless operations.
  • Provide general administrative support to the hospitality team, including data entry, filing, and other tasks as needed.
Requirements:
  • Relevant tertiary qualification in hospitality, business administration, or a related field.
  • Previous experience in the hospitality industry, preferably in a similar role.
  • Strong accounting background and experience, with proficiency in financial software and systems.
  • Own transport is essential for travel to various locations.
  • Excellent organizational, time management, and communication skills.
  • Strong attention to detail and accuracy, with a focus on quality and customer satisfaction.
  • Effective interpersonal and customer service skills, with the ability to work with diverse stakeholders.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
  • Ability to multitask, prioritize tasks, and work under pressure, with a focus on meeting deadlines.
  • Customer service-oriented mindset, with a passion for delivering exceptional service.
Benefits:
  • Competitive salary and benefits package.