Reservations Manager Cape Town

1 week ago


Cape Town, Western Cape, South Africa Executive Placings Full time
Reservations and Sales Manager Opportunity

Executive Placings is seeking an experienced Reservations and Sales Manager to drive growth and efficiency in our reservations department. As a key member of our team, you will provide guidance and support to our sales consultants, ensuring exceptional service levels for clients and agents.

Key Responsibilities:

  • Respond to new inquiries and distribute them to consultants
  • Monitor and ensure timely responses to all inquiries
  • Produce weekly and monthly statistics for the business
  • Provide regular reporting and analysis of trends
  • Guide consultants in resolving difficulties and ensure adherence to sales and office procedures
  • Manage leave times and maintain team workloads
  • Review and approve quotes, re-allocate as needed, and take on ad-hoc quotes
  • Assist with complaint handling and manage the in-house CRM system
  • Provide staff training and conduct performance reviews
  • Attend regular meetings with senior management

Requirements:

  • At least 1 year of supervisory experience in an inbound tour company
  • Previous senior consultant experience of at least 10 years
  • Safari/inbound travel experience
  • Excellent systems knowledge of Tourplan and MS Office
  • Strong knowledge of Southern and East Africa
  • Experience dealing with international clients and agents

About Us:

Executive Placings is a leading Safari Tour Operator seeking a dedicated and experienced professional to join our team. If you are a results-driven individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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