Reservations Manager Cape Town
1 week ago
Executive Placings is seeking an experienced Reservations and Sales Manager to drive growth and efficiency in our reservations department. As a key member of our team, you will provide guidance and support to our sales consultants, ensuring exceptional service levels for clients and agents.
Key Responsibilities:
- Respond to new inquiries and distribute them to consultants
- Monitor and ensure timely responses to all inquiries
- Produce weekly and monthly statistics for the business
- Provide regular reporting and analysis of trends
- Guide consultants in resolving difficulties and ensure adherence to sales and office procedures
- Manage leave times and maintain team workloads
- Review and approve quotes, re-allocate as needed, and take on ad-hoc quotes
- Assist with complaint handling and manage the in-house CRM system
- Provide staff training and conduct performance reviews
- Attend regular meetings with senior management
Requirements:
- At least 1 year of supervisory experience in an inbound tour company
- Previous senior consultant experience of at least 10 years
- Safari/inbound travel experience
- Excellent systems knowledge of Tourplan and MS Office
- Strong knowledge of Southern and East Africa
- Experience dealing with international clients and agents
About Us:
Executive Placings is a leading Safari Tour Operator seeking a dedicated and experienced professional to join our team. If you are a results-driven individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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