Reservations Coordinator

2 months ago

Cape Town, Western Cape, South Africa G Adventures Full time
{"About Us

G Adventures is a leading small-group adventure travel company with a rich history of creating unforgettable travel experiences. Our mission is to inspire a love of travel and to make a positive impact on the communities we visit.

We're committed to building a diverse and inclusive work environment where everyone feels valued and empowered to grow. Our team is passionate about delivering exceptional customer service and ensuring that every traveler has an unforgettable experience.

Reservations Coordinator - Cape Town

This role is a key member of our Reservations team, responsible for ensuring that all reservations tasks are completed efficiently and to the highest standard. You'll work closely with our Tour Ops team to ensure smooth operation of all tours and itineraries, and with our CEO team to ensure trips run effortlessly and correct information is provided.

Responsibilities
  1. Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.
  2. Provide administrative support for the Global Sales and Base Camp Operations teams.
  3. Ensure last minute booking requests and changes are handled and communicated efficiently.
  4. Work on special projects as required.
  5. Support the Reservations & Flights manager in negotiating reduced cancellation charges from suppliers.
  6. Assist the finance department with invoice queries and related tasks.
  7. Support the contract specialist with special requests and projects.
  8. Work closely with the buying & contracting team to ensure that all rates and pricing is up to date on our internal systems.

Requirements
  1. 1+ years experience in the travel industry.
  2. Excellent computer skills.
  3. Highly proficient in English both written and spoken.
  4. Familiarity with travel industry practices.
  5. Excellent attention to detail, well organized.
  6. Excellent time management skills.
  7. Active listening.
  8. Problem solving/complaint resolution.
  9. Excellent computer skills & understanding of new software.
  10. Telephone skills.
  11. Word/Excel (and Google Sheets/Docs/Drive).
  12. Must be a team player, self-motivated and goal-oriented.

What We Offer
  1. Competitive salary commensurate with the role.
  2. Competitive benefits package.
  3. Birthday day off.
  4. Vacation time for you to recharge.
  5. Enhanced parental leave.
  6. Learning and growth opportunities.
  7. Employee resource groups.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

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