Team Coach and Quality Manager

About the Role:iSON Xperiences invites applications for a Customer Service Team Coach to lead our inbound voice customer service team. As a Team Coach, you will be responsible for managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.The successful candidate will have previous team leadership...

Job Summary:iSON Xperiences seeks a skilled Inbound Voice Team Manager to lead our customer service team. The successful candidate will have previous team leadership experience in a contact centre environment, excellent communication skills, and a strong track record of meeting targets and achieving premium customer service.This role involves managing a team...

Job Title: Team ManagerWe are seeking a seasoned Team Manager to lead our Saves/New Acquisition team at iSON Xperiences. The successful candidate will drive customer retention and acquisition growth, oversee a team of agents, and ensure exceptional customer service.About the Role:Lead and manage a team of Saves/New Acquisition agents to achieve sales and...

Job Description:The role of the Contact Centre Team Leader at iSON Xperiences is to oversee an inbound voice customer service team, ensuring quality service delivery aligned with Altron People Solutions' objectives. This position involves managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.Main...

About the JobWe are seeking an experienced Team Coach to join our SASSA team in Randburg. The successful candidate will be responsible for leading a team of contact centre agents and ensuring they meet key performance indicators.Key ResponsibilitiesCoaching and developing agents through continuous one-on-one sessions.Managing attendance and leave...

About the RoleThe ideal candidate will lead an inbound voice/messaging customer services team, ensuring quality of service delivery in conjunction with Altron People Solutions' customer goals and objectives.Main ResponsibilitiesLead a team of 20+ agents and manage their performance through daily, weekly, and monthly coaching sessions.Maintain attendance and...

Job DescriptionThe Contact Centre Team Lead role at iSON Xperiences is a challenging and rewarding opportunity for an experienced professional to lead a team of customer service representatives. The successful candidate will have a proven track record in managing high-performing teams, driving quality improvements, and achieving exceptional customer...

Job Title: Saves/New Acquisition Team Manager Salary: R 300,000 - R 400,000 per annumJob Summary:We are seeking an experienced Team Manager to lead our Saves/New Acquisition team at iSON Xperiences.The successful candidate will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer...

**Innovation Advance: A World of Perfection**Imagine working in an environment where every detail matters, every process is seamless, and every standard is meticulously upheld.We're seeking a passionate master of perfection to join our team as a Quality Officer.The successful candidate will have a deep understanding of auditing standards and a proven track...

About the RoleAt iSON Xperiences, we are seeking an experienced and motivated Outbound Sales Team Leader to join our team. As a Team Leader, you will play a critical role in leading, supervising, coaching, and mentoring high-paced outbound Contact Centre Agents.The ideal candidate will have a strong background in sales and leadership, with a minimum of 3...

We are seeking a highly motivated and experienced Operations Team Supervisor to join our team at iSON Xperiences. In this role, you will be responsible for leading and managing a team of customer service representatives, ensuring that our clients receive exceptional service.The estimated salary for this position is KES 180,000 - 280,000 per month, depending...

At iSON Xperiences, we are seeking an exceptional Team Lead to spearhead our Outbound Sales team. As a leader, you will be responsible for driving sales targets, managing a dynamic team of 15 agents, and ensuring excellent customer service.Responsibilities:Lead and manage a team of 15 high-performing agentsDevelop and implement sales strategies to achieve...

Job Title: Team Lead - Customer Retention Specialist Company Overview:iSON Xperiences is a leading provider of innovative solutions in the telecommunications industry.We are seeking an experienced Team Lead to oversee our Saves/New Acquisition team and drive customer retention and acquisition growth.The successful candidate will be responsible for leading a...

**Quality Leader Wanted**Innovation Advance seeks a visionary Quality Officer to spearhead quality assurance initiatives.The ideal candidate will possess a National Diploma in Quality Management and ISO certifications (9001, 45001, 14001). At least 3 years of quality control experience, with a proven track record in management, is required.The estimated...

About the RoleiSON Xperiences is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our Contact Centre, you will be responsible for leading a team of customer service professionals, driving quality improvements, and delivering exceptional customer experiences.Key Responsibilities:Lead and manage a team of customer...

**Unlock Your Potential at Innovation Advance**As a leading innovator in bespoke engineering products and services, we're dedicated to creating a world of perfection.We're searching for a visionary Quality Officer to join our team and shape the future of quality assurance.The ideal candidate will possess a strong background in quality management, including a...

About UsPlanet10 is a leading technology company that specializes in developing innovative software products. We are committed to delivering high-quality products that meet the needs of our customers. Our team consists of experienced professionals who share a passion for software development and quality assurance.Job DescriptionWe are seeking a Senior...

At iSON Xperiences, we are seeking a highly skilled Customer Experience Lead to join our team. This is an excellent opportunity for a talented professional to lead and manage a team of customer service representatives, ensuring that our clients receive exceptional service.The estimated salary for this position is KES 200,000 - 300,000 per month, depending on...

We are seeking an exceptional Senior Quality Assurance Specialist to join our team at LINKFIELDS INNOVATIONS (PTY) LTD. This is a unique opportunity for a skilled professional to play a critical role in ensuring the quality and performance of our software applications.Job Description**Test Planning and Design**:Review and analyse system specifications and...

At Lyceum College, we are seeking an experienced Education Quality Assurance Director Head to lead our institution's Quality Assurance (QA) framework.Job DescriptionThe Head of Quality Assurance provides strategic leadership in managing and coordinating the QA framework. This role ensures that academic programs, institutional processes, and administrative...