Support Specialist

1 month ago


Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R5 600 - R9 800 per month

About the Role

Benny Recruitment is seeking a skilled Customer Service/Support specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to clients and colleagues alike.

Main Responsibilities

  • Engage with clients to understand their needs and preferences, offering personalized solutions and guidance throughout the purchasing process.
  • Stay up-to-date with our extensive product catalog, which includes books, gifts, and various Christian materials, to provide accurate and informed responses to customer inquiries.
  • Maintain a professional demeanor when addressing customer concerns and issues, always striving to find mutually beneficial resolutions.
  • Manage transactions, returns, and exchanges with precision and speed, minimizing any potential disruptions to our customers' experience.
  • Contribute to the success of our business by assisting the team with administrative duties as required.
Requirements and Qualifications
  • An established background in customer service, coupled with a passion for delivering outstanding support and a commitment to excellence.
  • Exceptional communication and interpersonal skills, allowing for seamless collaboration and effective conflict resolution.
  • Proficiency in English, both written and spoken, is essential for this role, ensuring that you can communicate effectively with our diverse client base.
  • A strong focus on delivering exceptional customer experiences, driving customer satisfaction and loyalty.
  • The ability to thrive in a fast-paced, team-focused environment, where adaptability and a positive attitude are essential.
  • Prior experience in retail or customer support is highly valued, but not mandatory.

Compensation Details

The salary for this position is $45,000 per annum, reflecting the importance we place on hiring and retaining talented individuals who share our vision and values.


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