BPO Sales Trainer

2 months ago


Johannesburg, Gauteng, South Africa CallForce Full time

About the Role

We are seeking a highly skilled BPO Sales Trainer to join our team in Johannesburg. As a key member of our training department, you will play a critical role in delivering high-quality training to our sales teams.

Responsibilities

  • Develop and deliver training programs for new sales consultants, ensuring they have the necessary skills and knowledge to excel in their roles.
  • Transfer knowledge and skills to different campaigns and accounts, providing tailored training solutions for various industries.
  • Conduct training needs assessments and report findings to optimize our training programs.
  • Collaborate with quality assurance teams to ensure variance is less than 5%.
  • Take calls for minimum 4 hours each month to maintain proficiency and stay up-to-date with industry trends.
  • Participate in training-the-trainer (TTT) sessions with clients or master trainers to ensure period sign-off and certification are up-to-date.
  • Engage in ongoing professional development to stay current with industry updates and best practices.
  • Communicate knowledge and skill updates to the team for relevant campaigns.
  • Coordinate with operations managers to facilitate agent transitions from training to incubation.

Requirements

  • Minimum 1 year of experience as a learning and development sales trainer.
  • Experience within the BPO sector, preferably in telecommunications.
  • Outbound sales experience is highly desirable.


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