Strategic Operations Director

1 day ago


Johannesburg, Gauteng, South Africa Performability Recruitment Full time

Company Overview

Performability Recruitment is a leading provider of recruitment services. With a strong track record of success, we are committed to delivering exceptional talent to our clients.

Salary: Experienced executive salary range - estimated $250,000-$500,000 per annum.

Job Description

The Chief Operating Officer directs and coordinates the internal activities of the company in accordance with policies, goals, and objectives established by the CEO and Board of Directors. This includes overseeing operations, performance, and growth across various functions such as sales operations, BPO operations, training, compliance, campaign management, planning, QA and verification, facilities, and information technology.

Key Responsibilities:

  • Directs internal operations to achieve budgeted results and other financial and operational criteria.
  • Develops and implements operating policies consistent with the Board of Directors' broad policies and objectives and ensures their adequate execution.
  • Ensures that all activities and operations are in compliance with all relevant laws and regulations.
  • Develops and maintains a sound plan of organisation and establishes policies to ensure adequate management development and provide for capable management succession.
  • Be the custodian of information in the group and oversee all reporting and development of reporting.
  • Develops and manages the Risks and Risk Management process in the group.
  • Oversees and manages all Facilities functions on the group, including Occupational Health and Safety, building maintenance and management, space and capacity planning etc.

Requirements

  • At least five (5) years commercial experience in the financial services industry.
  • At least five (5) years experience in a business process outsourcing (BPO) business, which must have included international BPO clients.
  • Strong background in sales is essential.
  • Needs to be highly numerate and analytical.
  • Demonstrates leadership and team-building skills for effectively managing a diverse workforce.


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