Key Sales Operations Manager

1 month ago


Johannesburg, Gauteng, South Africa CallForce Full time

About Us

At CallForce, an award-winning BPO service provider, we strive to deliver innovative and customized contact centre solutions from South Africa to the global market.

We aim to contribute significantly to the South African GBS industry objective of creating 500,000 new jobs servicing offshore markets by 2030, providing talented youth with skills and experience for purposeful career opportunities.

Job Summary

This Key Sales Operations role is responsible for overseeing daily Sales Fulfilment Operations. Manage the SFF team in JHB and KZN, improving sales-to-activation ratios through efficient scheduling and stakeholder relationships.

A quick thinker who takes a hands-on approach to problem-solving, this individual will identify cost-effective methods while adhering to our strategic anchors and values.

Main Responsibilities:

  • Collaborate closely with the Operations Team to manage the team.
  • Provide supervision, coaching, and training to employees to ensure accurate and efficient order capture.
  • Manage team schedules and workflow assignments effectively.
  • Monitor and address various reasons for unactivated sales.
  • Nurture key stakeholder relationships, including warehouse, courier, logistics teams, and SFF.
  • Maintain alignment within the team to increase sales-to-activation ratios above 80%.
  • Ongoing process optimization.
  • Regularly report obstacles and issues around rejected sales to bridge the gap.

Requirements:

  • Grade 12 or equivalent
  • 2+ years' customer service experience
  • 1-3 years' previous sales experience or relevant experience in this specific role
  • Excellent Excel skills

Estimated Salary Range: R12,000 - R15,000 per month



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