BPO Operations Director
1 month ago
- BPO Operations Management
- Sales Drive and Management
In this role, you will be responsible for leading and managing the BPO division's operations. This includes developing and executing the overall operational strategy, aligning with the company's goals and objectives.
You will lead a team of managers and supervisors to ensure effective service delivery, adherence to quality standards, and achievement of performance targets. Establish and monitor key performance indicators (KPIs) to track and improve operational efficiency, client satisfaction, and financial performance.
Analyze market trends, industry best practices, and emerging technologies to identify opportunities for process improvements, automation, and innovation within the BPO operations. Collaborate with cross-functional teams to drive revenue growth, enhance client relationships, and develop new service offerings.
Develop and maintain strong relationships with key clients, acting as a strategic partner and trusted advisor to address their evolving needs and drive long-term satisfaction. Ensure effective quality assurance processes and controls to adhere to service level agreements (SLAs), compliance with regulations, and continuous improvement in service delivery.
Identify and mitigate operational risks, proactively addressing potential issues and ensuring robust business continuity plans. Monitor and manage operational budgets, resources, and costs to optimize efficiency and profitability. Provide regular reports and updates to the executive team, highlighting operational performance, challenges, and opportunities, and making strategic recommendations.
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Strategic Operations Director
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Johannesburg, Gauteng, South Africa Performability Recruitment Full timeCompany OverviewPerformability Recruitment is a leading provider of recruitment services. With a strong track record of success, we are committed to delivering exceptional talent to our clients.Salary: Experienced executive salary range - estimated $250,000-$500,000 per annum.Job DescriptionThe Chief Operating Officer directs and coordinates the internal...
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Operations Director
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Director of Operations and Strategy
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Regional Director of Outsourced Operations
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Johannesburg, Gauteng, South Africa CallForce Full timeJob RequirementsRegional Head of BPO OperationsAs a key member of the CallForce team, this individual will provide strategic leadership to a multifaceted BPO operation.5-7 years senior contact centre management experience in the BPO sector.Strategic and tactical focus with a strong analytical mindset.Excellent communication and client interface skills.Salary...
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Senior Director of Customer Experience
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Director of Strategic Operations and Growth
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Johannesburg, Gauteng, South Africa Pollock & Associates Full timeAre you a seasoned executive with a passion for driving business growth? Do you have a proven track record in leading cross-functional teams to achieve strategic objectives?We are seeking an experienced Chief Operating Officer to spearhead our company's operations, focusing on sales operations, business process outsourcing, training, compliance, campaign...
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BPO Sales Trainer
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Strategic Operations Director
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Johannesburg, Gauteng, South Africa Performability Recruitment Full timeAbout Performability Recruitment">We are a leading recruitment agency specializing in mid-size company talent acquisition, and we're excited to offer an exceptional career opportunity for a highly skilled Chief Operating Officer (COO).">About the Role">Lead and direct key functions: sales operations, business process outsourcing, training, compliance,...
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Operations Director
2 weeks ago
Johannesburg, Gauteng, South Africa Performability Recruitment Full timeAbout UsPerformability Recruitment is a leading provider of talent acquisition solutions.Our Company OverviewWe have over 650 employees and aim to grow to 1,300 employees in the next four years. Our company operates in the financial services industry and has a strong presence in business process outsourcing (BPO).Job Title: Chief Operating OfficerJob...
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Director of Operations
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Operations Director
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Operations Director
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Hotel Operations Director
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Director of Operations
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Johannesburg, Gauteng, South Africa TalentCru Full timeJob Title: Director of OperationsTalentCru is seeking a highly experienced Director of Operations to lead our Gauteng operations. The estimated annual salary for this role is $120,000.The ideal candidate will have a strong background in operational management and leadership, with experience in driving business growth and improving efficiency. They will be...
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Operations Director
1 week ago
Johannesburg, Gauteng, South Africa Communicate Recruitment Full timeJob Title: Operations DirectorWe are seeking an experienced Operations Director to oversee daily operations and ensure timely and compliant tax, payroll, and statutory filings.Manage task/project allocation based on work volume and deadlines.Review and report operational performance to senior management on key metrics.Act as the main contact for client...
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Strategic Operations Director
1 month ago
Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full timeJob DescriptionJob Title: Strategic Operations DirectorCompany Overview: Unique Personnel Ltd is a leading provider of innovative solutions in the agriculture and IT ERP industries. We are seeking an experienced Strategic Operations Director to lead our operations team.
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Strategic Operations Director
2 weeks ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeThe role of a Strategic Operations Director at Network Recruitment involves overseeing the day-to-day operations of the company. This includes managing budgets, creating forecasts, and maintaining control environments.Key ResponsibilitiesOperations Management: The successful candidate will be responsible for managing the day-to-day operations of the company,...
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Operations Director
4 weeks ago
Johannesburg, Gauteng, South Africa TalentCru Full timeAbout the RoleWe are seeking a highly skilled Operations Director to join our team at TalentCru in KwaZulu Natal. This is an exciting opportunity for an experienced professional with excellent customer service skills.The successful candidate will be responsible for planning, executing and controlling all aspects of the business operations, ensuring strategic...
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Strategic Operations Director
1 month ago
Johannesburg, Gauteng, South Africa Performability Recruitment Full timeJob TitleStrategic Operations DirectorCompany OverviewOur company, Performability Recruitment, is seeking an experienced Strategic Operations Director to join our team. The ideal candidate will be passionate about sustainability and have a proven track record of driving operational excellence.Job DescriptionThe Strategic Operations Director will be...
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Warehouse Operations Director
1 week ago
Johannesburg, Gauteng, South Africa Dante Personnel Full timeJob Title: Warehouse Operations DirectorAt Dante Personnel, we are seeking an experienced Warehouse Operations Director to lead our production and warehousing operations. This is a critical role that requires strong leadership and management skills.About the Role:As a Warehouse Operations Director, you will be responsible for managing the warehouse personnel...