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Technical Support Agent

7 days ago

Cape Town, Western Cape, South Africa Social Discovery Group Full time

Are you looking for a challenging and rewarding role at a forward-thinking company? Look no further than Social Discovery Group (SDG), the 3rd largest social discovery company globally. We bring together a diverse community of 60+ brands and 500 million users through our innovative online platforms.

Our portfolio is comprised of cutting-edge platforms focusing on AI, game mechanics, and video streaming, including Dating.com, DateMyAge, Dil Mil, Kiseki, and others. We're committed to investing in emerging IT startups worldwide, supporting pioneering projects such as Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

As part of our dynamic team of 1200+ professionals and digital nomads, you'll contribute to the creation of impactful social discovery products that connect people worldwide. Our flexible work arrangements and comprehensive benefits package ensure your well-being and success.

Role Summary
  • Provide expert support to customers on our websites
  • Deliver efficient, timely, and effective customer service
  • Address customer issues with a focus on long-term retention
  • Promote our services to customers whenever possible
  • Maintain exceptional service quality standards