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Technical Support Professional

1 week ago

Cape Town, Western Cape, South Africa Hyperclear Tech Full time

Cyberlogic is a trusted partner in the technology industry, serving clients across various sectors with our expertise in IT leadership, cyber security, cloud solutions, and business intelligence.

As an Infrastructure Support Engineer, you will play a critical role in ensuring the smooth operation of our clients' IT infrastructures. This involves providing advanced technical support and troubleshooting for server, networking, and internet-related issues in a fast-paced, enterprise IT environment.

We require an experienced professional with a strong background in IT infrastructure support, including knowledge of server and network concepts, as well as the ability to identify and resolve complex issues.

Key qualifications and experience include:

  • 5-7 years of experience in a technical support or infrastructure role, preferably in a managed services or enterprise IT environment.
  • Advanced knowledge of Windows Server operating systems, networking protocols, DNS, DHCP, TCP/IP, and advanced network troubleshooting.
  • Experience with firewalls, routers, switches, and other networking equipment, as well as virtualization technologies like Windows Server Hyper-V and Windows Failover Clustering.
  • Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.

We offer a competitive salary, benefits package, and opportunities for growth and development in a dynamic and supportive work environment.