WFM Scheduler

Job DescriptionThis role is responsible for creating schedules based on forecast and actual trends to improve efficiencies and enhance utilization of resources.Key Responsibilities:Develop and implement short-term forecasting and scheduling strategies within the contact center environment.Manage and optimize existing schedules based on actual trends,...

Job Title: WFM Solutions AssistantAbout the Role:The WFM Solutions Assistant will play a key role in supporting the Group People Productivity team in delivering WFM solutions for Shoprite. This role will be responsible for assisting in the generation of schedules for stores, resolving WFM-related queries, maintaining productivity information, and capturing...

Job SummaryThe WFM Solutions Assistant is a key role within the Group People Productivity team at Shoprite, responsible for delivering WFM solutions that drive business results. This position requires a strong understanding of WFM processes, tools, and systems, as well as excellent collaboration and communication skills.Key ResponsibilitiesAssist in the...

Job SummaryThe WFM Solutions Assistant is a key role within the Group People Productivity team at Shoprite, responsible for delivering WFM solutions that drive business results. This position requires a strong understanding of WFM processes, tools, and systems, as well as excellent collaboration and communication skills.Key ResponsibilitiesAssist in the...

Job SummaryWe are seeking a highly skilled Workforce Management Analyst to join our team at TFG Human Resources. As a key member of our HR department, you will be responsible for developing and implementing business staffing and scheduling plans, models, and forecasting for our retail operations environment.Key ResponsibilitiesStaffing and Scheduling...

Job Title: Real Time AnalystAt WNS Global Services, we are seeking a highly skilled Real Time Analyst to join our Workforce Management (WFM) team. As a Real Time Analyst, you will play a critical role in ensuring the optimal allocation of resources to meet the demands of our contact center.Key Responsibilities:Accurate attendance and absence management on...

Job DescriptionThe purpose of this role is to oversee the forecasting, planning, and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers, and Real Time Administrators (RTA).This position is responsible for optimizing the utilization of our workforce to drive efficiency and reduce resource costs.Key...

Job Title: RTA - AnalystTelebest is seeking a highly skilled RTA - Analyst to join our team. As an RTA - Analyst, you will play a critical role in ensuring the optimal delivery of customer experience by managing schedules for different projects.Responsibilities:Schedule Management: Create and manage schedules for various projects to ensure the right...

Job SummaryWe are seeking a highly skilled RTA to join our team at Telebest. As a key member of our Workforce Management team, you will be responsible for ensuring the optimal delivery of customer experience through effective schedule management.Key ResponsibilitiesSchedule Management: Create and manage schedules for various projects, ensuring the right...

Job Title: Assistant ManagerWNS Global Services is seeking an experienced Assistant Manager to join our Workforce Management team. As an Assistant Manager, you will play a key role in ensuring the efficient management of our contact center resources.Key Responsibilities:Develop and maintain short and long-term forecast/capacity plans to ensure sufficient...

About the RoleWe are seeking an experienced Real Time Workforce Analyst to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited - A78. As a key member of our AWS Support Engineering team, you will be responsible for real-time monitoring of service levels and site performance to ensure effective management of the incoming and...

Job Description**Job Summary:**We are seeking a highly skilled Real Time Monitoring Associate to join our team at WNS Global Services. As a key member of our Line Adherence team, you will be responsible for monitoring and analyzing real-time data to ensure adherence to schedules and goals.Key Responsibilities:Monitor and analyze real-time data to identify...

About the RoleWe are seeking a highly skilled and experienced Department Manager to join our team at ABC Worldwide. As a key member of our leadership team, you will be responsible for managing and overseeing the smooth functioning of the New Business and Confirmations departments.Key ResponsibilitiesSales Strategy: Execute and communicate functional and...

Job Title: Department ManagerABC Worldwide is seeking a highly skilled Department Manager to oversee the smooth functioning of our New Business and Confirmations departments. The successful candidate will be responsible for achieving sales targets, participating in optimization projects, and building a balanced people management approach.Key...

Job DescriptionThis WFM resource is responsible for Creating schedules based on forecast and actual trends.Improve efficiencies and enhance utilization of resources.Support Real time teams to manage and achieve the SLAsProcess related experience:Expert level understanding of Workforce management principles such as Erlang C etc.Extensive experience with short...

**About our Client**: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. **Why should you choose our Client?** Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience...

**Position: Manager - WFM (BPO)** **Location: South Africa** **Employment type: Permanent** **Job type: Full time** **Main Responsibilities** - Supervising other WFM - Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience - Real-time monitoring...

Purpose of the Job The WFM Solutions Assistant is responsible for assisting the Group People Productivity team in the delivery of WFM solutions for the organization. The primary responsibilities of this role include schedule generation for stores, resolution of WFM related queries, productivity data capture and maintenance, and overtime schedule...

Job title: WFM - Real Time Analyst Department - Workforce Management Location - Cape Town Reports to - Workforce Manager **Job Purpose** Responsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service...

**Job description** **Title**: Planning Manager **Department**:WFM **Reports to**: WFM Director **Location**: SA **Contract Type**: Permanent **Grade**:Manager **Job Overview** - the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range - leading a team of analysts - independent management of...

**Title**: Planning Manager **Department**:WFM **Reports to**: WFM Director **Location**: SA **Contract Type**: Permanent **Grade**:Manager **Job Overview** - the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range - leading a team of analysts - independent management of client relationships -...

**Job Summary / Overview** As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of resources, ensuring adequate staffing levels...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA).  The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

Job Description• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting• This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.• WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.•...

Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

5+ years of program or project management experience - 5+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience working cross functionally with tech and non-tech teams - 3+ years previous experience in a Workforce Management...

Who we are is because of our people. We invest in them because they make us better. We value our people, putting our customer’s first, working fast and smart and doing the right thing. TFG is a diverse, multi - faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely be a part of our customer’s lives and we are passionate...

Management (WFM) Specialist-03PFE **Description**: Bringing smiles is what we do at TTEC... for you and the customer. As a **Workforce Management (WFM) Specialists are **working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...

Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

We are looking for an excellent WFM Manager to join the team!Basic FunctionsGenerates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing...

Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

ResponsibilitiesCreation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experienceReal-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherenceCoordinate with outsourced sites on SL...

Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ Years of experience in a Real Time Analyst / Workforce Management role - Knowledge of Real Time Monitoring, Intraday reporting, schedule adherence,...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution...