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Lead Associate

2 months ago

Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Description

**Job Summary:**

We are seeking a highly skilled Real Time Monitoring Associate to join our team at WNS Global Services. As a key member of our Line Adherence team, you will be responsible for monitoring and analyzing real-time data to ensure adherence to schedules and goals.

Key Responsibilities:

  • Monitor and analyze real-time data to identify trends and areas for improvement
  • Raise alarms and notifications to ensure timely intervention and correction
  • Collaborate with cross-functional teams to implement process improvements and optimize workflows
  • Develop and maintain reports and dashboards to track key performance indicators (KPIs)
  • Provide data-driven insights and recommendations to drive business growth and improvement

Requirements:

  • Matriculation with good Workforce Management (WFM) experience
  • Proficiency in MS Excel and other relevant tools
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading global business process management company