Wfm Planning Manager

**Title**: Planning Manager **Department**:WFM **Reports to**: WFM Director **Location**: SA **Contract Type**: Permanent **Grade**:Manager **Job Overview** - the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range - leading a team of analysts - independent management of client relationships -...

**Job Summary / Overview** As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of resources, ensuring adequate staffing levels...

**Position: Manager - WFM (BPO)** **Location: South Africa** **Employment type: Permanent** **Job type: Full time** **Main Responsibilities** - Supervising other WFM - Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience - Real-time monitoring...

Job Title: WFM Solutions AssistantAbout the Role:The WFM Solutions Assistant will play a key role in supporting the Group People Productivity team in delivering WFM solutions for Shoprite. This role will be responsible for assisting in the generation of schedules for stores, resolving WFM-related queries, maintaining productivity information, and capturing...

Job Title: WFM Solutions AssistantAbout the Role:The WFM Solutions Assistant plays a crucial role in supporting the Group People Productivity team in delivering WFM solutions for the organization. This position is responsible for assisting in schedule generation for stores, resolving WFM-related queries, capturing and maintaining productivity data, and...

Purpose of the Job The WFM Solutions Assistant is responsible for assisting the Group People Productivity team in the delivery of WFM solutions for the organization. The primary responsibilities of this role include schedule generation for stores, resolution of WFM related queries, productivity data capture and maintenance, and overtime schedule...

**About our Client**: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. **Why should you choose our Client?** Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience...

Job Title: WFM SchedulerJob Summary:We are seeking a highly skilled WFM Scheduler to join our team at WNS Global Services. The successful candidate will be responsible for creating schedules based on forecast and actual trends, improving efficiencies, and enhancing resource utilization.Key Responsibilities:Develop and implement scheduling strategies to meet...

Job DescriptionThis WFM resource is responsible for Creating schedules based on forecast and actual trends.Improve efficiencies and enhance utilization of resources.Support Real time teams to manage and achieve the SLAsProcess related experience:Expert level understanding of Workforce management principles such as Erlang C etc.Extensive experience with short...

Job SummaryThe WFM Solutions Assistant is a key role within the Group People Productivity team at Shoprite, responsible for delivering WFM solutions that drive business results. This position requires a strong understanding of WFM processes, tools, and systems, as well as excellent collaboration and communication skills.Key ResponsibilitiesAssist in the...

Job SummaryThe WFM Solutions Assistant is a key role within the Group People Productivity team at Shoprite, responsible for delivering WFM solutions that drive business results. This position requires a strong understanding of WFM processes, tools, and systems, as well as excellent collaboration and communication skills.Key ResponsibilitiesAssist in the...

Job SummaryThe WFM Solutions Assistant will support the Group People Productivity team in delivering WFM solutions for Shoprite. Key responsibilities include schedule generation for stores, resolution of WFM-related queries, productivity data capture and maintenance, and overtime schedule capture. The successful candidate will also support the design and...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA).  The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

Job DescriptionThe ideal candidate should have at least 4 years of Workforce Management experience from BPO industry.Experience working as a team Lead or Assistant Manager in BPO WFM department for a minimum of 2 years.Should have knowledge/hands on experience in generating – Long Range Forecasting and Capacity PlanningExcellent communication skill in oral...

Management (WFM) Specialist-03PFE **Description**: Bringing smiles is what we do at TTEC... for you and the customer. As a **Workforce Management (WFM) Specialists are **working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...

Job Title: WFM Forecasting and Scheduling AnalystLocation: Cape Town, South Africa (CBD)At ABC Worldwide, we are seeking a highly skilled WFM Forecasting and Scheduling Analyst to join our team. As a key member of our operations team, you will be responsible for developing and maintaining accurate forecasting models to predict staffing needs based on...

Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

Job Title: WFM Forecasting and Scheduling Analyst Location: Cape Town, South Africa (CBD)Job Type: Full-timeSalary: R20,000 - R25,000 (Monthly)Job Responsibilities: Develop and maintain accurate forecasting models to predict staffing needs based on historical data. Create and manage efficient scheduling for the team to optimize coverage and...

Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

We are looking for an excellent WFM Manager to join the team!Basic FunctionsGenerates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing...