WFM Solutions Assistant

2 months ago

Cape Town, Western Cape, South Africa Shoprite Full time
Job Summary

The WFM Solutions Assistant is a key role within the Group People Productivity team at Shoprite, responsible for delivering WFM solutions that drive business results. This position requires a strong understanding of WFM processes, tools, and systems, as well as excellent collaboration and communication skills.

Key Responsibilities
  • Assist in the generation of schedules for stores, ensuring accurate and efficient deployment of resources.
  • Resolve WFM-related queries and issues, providing timely and effective support to stakeholders.
  • Maintain productivity information and data, ensuring accuracy and integrity.
  • Assist in the capture and processing of productivity and other related data, providing insights to inform business decisions.
  • Capture overtime schedules, ensuring compliance with organizational policies and procedures.
  • Support the design and implementation of cost reduction strategies, driving business efficiency and effectiveness.
  • Manage self to deliver solutions and services to the business, prioritizing tasks and meeting deadlines.
  • Participate in the enablement of an innovative, agile, and employee-centric culture, fostering a positive and productive work environment.
  • Participate in the enablement of an employee wellness culture, promoting a healthy and balanced work-life environment.
  • Participate in the enablement of a culture of open and transparent communication, ensuring effective collaboration and information sharing.
  • Generate routine and ad hoc productivity reports, dashboards, and presentations, providing insights to inform business decisions.
  • Operate within the Group People Productivity budget, ensuring effective resource allocation and management.
  • Ensure adherence to Group People Productivity governance structures, policies, processes, frameworks, and procedures.
  • Ensure compliance with organizational and legislative governance frameworks, legislation, and standards.
  • Identify and mitigate WFM risks, ensuring business continuity and resilience.
  • Participate in the integration and effective flow of work with other solution areas and business, driving business efficiency and effectiveness.
  • Identify opportunities for continuous improvement in Group People Productivity and WFM processes, driving business innovation and excellence.
Requirements
  • Vocational, Diploma, or Degree in business management or equivalent.
  • 1-3 years in a Specialist: WFM Solutions or equivalent role, with exposure to statutory requirements and knowledge of HR policies, procedures, legislation, and regulations.
  • Proven track record of delivering WFM solutions, with a strong understanding of WFM processes, tools, and systems.
Skills
  • Collaboration & Support: Supports cross-functional teamwork, develops positive relationships with stakeholders, and responds promptly to inquiries and requests.
  • Process & Technology: Demonstrates working knowledge of WFM processes, tools, and systems, troubleshoots basic issues, and provides user guidance on WFM solutions.
  • Data Gathering & Reporting: Collects and organizes WFM data, generates standard reports and dashboards, and ensures data accuracy and integrity.
  • Operational Coordination: Assists in the day-to-day coordination of WFM activities, follows instructions, and helps monitor performance against goals.
  • Adaptability & Agility: Embraces process improvements and changes to WFM systems, maintains a positive attitude, and provides constructive feedback.
  • Attention to Detail: Maintains a high level of accuracy and thoroughness when collecting, inputting, and verifying WFM data, follows established procedures and guidelines, and carefully reviews work outputs.
  • Problem-Solving & Troubleshooting: Demonstrates an analytical mindset, diagnoses and resolves basic WFM-related issues, applies logical approaches, and utilizes available resources and tools.
  • Effective Communication: Communicates clearly and concisely, both verbally and in writing, to convey WFM-related information, tailors communication style and content, and actively listens to understand requirements and feedback.
  • Business Understanding: Understands how WFM solutions support the organization's operational needs, contributes to the implementation of WFM initiatives, and stays up to date on WFM-related tools, technologies, and best practices.
  • Compliance & Ethics: Adheres to WFM-specific policies, procedures, and ethical standards, escalates non-compliance issues to appropriate personnel.

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