WFM Scheduler

Job Title: WFM SchedulerJob Summary:We are seeking a highly skilled WFM Scheduler to join our team at WNS Global Services. The successful candidate will be responsible for creating schedules based on forecast and actual trends, improving efficiencies, and enhancing resource utilization.Key Responsibilities:Develop and implement scheduling strategies to meet...

Job Title: WFM Scheduler ExpertJob Summary:At WNS Global Services, we are seeking an experienced WFM Scheduler to join our team.Key Responsibilities:Create schedules based on forecast and actual trends.Improve efficiencies and enhance utilization of resources.Support Real time teams to manage and achieve the SLAs.Maintain the Workforce Management (WFM)...

Job DescriptionThis role is responsible for creating schedules based on forecast and actual trends to improve efficiencies and enhance utilization of resources.Key Responsibilities:Develop and implement scheduling strategies to meet business objectivesManage and optimize existing schedules based on actual trendsIdentify call routing anomalies using real-time...

Job Title: WFM Forecasting and Scheduling AnalystLocation: Cape Town, South Africa (CBD)At ABC Worldwide, we are seeking a highly skilled WFM Forecasting and Scheduling Analyst to join our team. As a key member of our operations team, you will be responsible for developing and maintaining accurate forecasting models to predict staffing needs based on...

Purpose and ScopeThe WFM Solutions Assistant plays a pivotal role in supporting the Group People Productivity team in delivering WFM solutions that drive operational excellence across the organization. This role is responsible for schedule generation, WFM-related query resolution, productivity data capture and maintenance, and overtime schedule capture.Key...

Job Title: WFM Forecasting and Scheduling Strategy SpecialistJob Summary:ABC Worldwide seeks a skilled WFM Forecasting and Scheduling Strategy Specialist to develop and maintain accurate forecasting models, create and manage efficient scheduling, and monitor real-time performance metrics.Key Responsibilities:Forecasting: Develop and maintain complex...

Job Title: WFM Solutions AssistantAbout the Role:The WFM Solutions Assistant plays a crucial role in supporting the Group People Productivity team in delivering WFM solutions for the organization. This position is responsible for assisting in schedule generation for stores, resolving WFM-related queries, capturing and maintaining productivity data, and...

Job Title: WFM Solutions AssistantAbout the Role:The WFM Solutions Assistant will play a key role in supporting the Group People Productivity team in delivering WFM solutions for Shoprite. This role will be responsible for assisting in the generation of schedules for stores, resolving WFM-related queries, maintaining productivity information, and capturing...

Job SummaryThe WFM Solutions Assistant will support the Group People Productivity team in delivering WFM solutions for Shoprite. Key responsibilities include schedule generation for stores, resolution of WFM-related queries, productivity data capture and maintenance, and overtime schedule capture. The successful candidate will also support the design and...

Job SummaryThe WFM Solutions Assistant is a key role within the Group People Productivity team at Shoprite, responsible for delivering WFM solutions that drive business results. This position requires a strong understanding of WFM processes, tools, and systems, as well as excellent collaboration and communication skills.Key ResponsibilitiesAssist in the...

Job SummaryThe WFM Solutions Assistant is a key role within the Group People Productivity team at Shoprite, responsible for delivering WFM solutions that drive business results. This position requires a strong understanding of WFM processes, tools, and systems, as well as excellent collaboration and communication skills.Key ResponsibilitiesAssist in the...

Job Title: RTA - AnalystAt Telebest, we are seeking a highly skilled RTA - Analyst to join our team. The successful candidate will be responsible for creating and managing schedules for various projects, ensuring that we have the right resources in place at the right time to deliver exceptional customer experiences.Key Responsibilities:Schedule Creation and...

Job SummaryWe are seeking a highly skilled Workforce Management Analyst to join our team at TFG Human Resources. As a key member of our HR department, you will be responsible for developing and implementing business staffing and scheduling plans, models, and forecasting for our retail operations environment.Key ResponsibilitiesStaffing and Scheduling...

Job Title: Real Time AnalystAt WNS Global Services, we are seeking a highly skilled Real Time Analyst to join our Workforce Management (WFM) team. As a Real Time Analyst, you will play a critical role in ensuring the optimal allocation of resources to meet the demands of our contact center.Key Responsibilities:Accurate attendance and absence management on...

Job DescriptionThis WFM role is responsible for creating schedules based on forecast and actual trends.We are looking for a professional who can improve efficiencies and enhance utilization of resources.Support real-time teams to manage and achieve the SLAs.Key Responsibilities:Expert level understanding of Workforce management principles such as Erlang C...

Job Title: Real Time AnalystAt WNS Global Services, we are seeking a highly skilled Real Time Analyst to join our Workforce Management (WFM) team. As a key member of our team, you will be responsible for ensuring the optimal allocation of resources to meet the demands of our contact center.Key Responsibilities:Accurate attendance and absence management on...

Job Title: Real Time AnalystAt WNS Global Services, we are seeking a highly skilled Real Time Analyst to join our Workforce Management (WFM) team. As a Real Time Analyst, you will play a critical role in ensuring the optimal management of resources to meet the desired service levels.Key Responsibilities:Accurate attendance and absence updating on WFM...

Job Title: Group ManagerThe Group Manager will be responsible for leading the forecasting, planning, and resourcing function within our campaigns, as well as managing a team of Planners, Schedulers, and Real Time Administrators (RTA). The ideal candidate will have a strong understanding of workforce management principles, including Erlang C, and experience...

About the RoleWe are seeking an experienced Real Time Workforce Analyst to join our AWS Support Engineering team. As a key member of our team, you will be responsible for real-time monitoring and reporting of schedule deviations, such as absenteeism, late login, early logout, and other schedule non-adherence.Key ResponsibilitiesReal-time monitoring &...

Job DescriptionThe purpose of this role is to oversee the forecasting, planning, and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers, and Real Time Administrators (RTA).This position is responsible for optimizing the utilization of our workforce to drive efficiency and reduce resource costs.Key...