Management (Wfm) Specialist

Purpose of the Job The WFM Solutions Assistant is responsible for assisting the Group People Productivity team in the delivery of WFM solutions for the organization. The primary responsibilities of this role include schedule generation for stores, resolution of WFM related queries, productivity data capture and maintenance, and overtime schedule...

**Job description** **Title**: Planning Manager **Department**:WFM **Reports to**: WFM Director **Location**: SA **Contract Type**: Permanent **Grade**:Manager **Job Overview** - the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range - leading a team of analysts - independent management of...

Job SummaryThe WFM Solutions Assistant will support the Group People Productivity team in delivering WFM solutions for Shoprite. Key responsibilities include schedule generation for stores, resolution of WFM-related queries, productivity data capture and maintenance, and overtime schedule capture. The successful candidate will also support the design and...

**Position: Manager - WFM (BPO)** **Location: South Africa** **Employment type: Permanent** **Job type: Full time** **Main Responsibilities** - Supervising other WFM - Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience - Real-time monitoring...

Job OverviewWe are seeking a highly skilled WFM Solutions Coordinator to join our team at Shoprite. As a key member of the Group People Productivity team, you will play a vital role in delivering WFM solutions that drive business results.Key ResponsibilitiesAssist in the generation of schedules for stores, ensuring efficient deployment of resources.Resolve...

Job Title: WFM Forecasting and Scheduling Strategy SpecialistJob Summary:ABC Worldwide seeks a skilled WFM Forecasting and Scheduling Strategy Specialist to develop and maintain accurate forecasting models, create and manage efficient scheduling, and monitor real-time performance metrics.Key Responsibilities:Forecasting: Develop and maintain complex...

About the RoleWe are seeking a skilled WFM Solutions Assistant to join our team at Shoprite, where you will play a crucial role in delivering WFM solutions that drive operational excellence.Key Responsibilities:Assist in generating schedules for stores to ensure seamless day-to-day operations.Provide timely resolution to WFM-related queries, ensuring minimal...

Specialist, WFM Real Time Bringing smiles is what we do at TTECfor you and the customer. As a **Specialist, WFM Real Time **working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. **What You’ll be...

Job Title: WFM SchedulerJob Summary:We are seeking a highly skilled WFM Scheduler to join our team at WNS Global Services. The successful candidate will be responsible for creating schedules based on forecast and actual trends, improving efficiencies, and enhancing resource utilization.Key Responsibilities:Develop and implement scheduling strategies to meet...

**Job Summary / Overview** As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of resources, ensuring adequate staffing levels...

Purpose and ScopeThe WFM Solutions Assistant plays a pivotal role in supporting the Group People Productivity team in delivering WFM solutions that drive operational excellence across the organization. This role is responsible for schedule generation, WFM-related query resolution, productivity data capture and maintenance, and overtime schedule capture.Key...

Job DescriptionThis WFM resource is responsible for Creating schedules based on forecast and actual trends.Improve efficiencies and enhance utilization of resources.Support Real time teams to manage and achieve the SLAsProcess related experience:Expert level understanding of Workforce management principles such as Erlang C etc.Extensive experience with short...

Job Title: WFM Scheduler ExpertJob Summary:At WNS Global Services, we are seeking an experienced WFM Scheduler to join our team.Key Responsibilities:Create schedules based on forecast and actual trends.Improve efficiencies and enhance utilization of resources.Support Real time teams to manage and achieve the SLAs.Maintain the Workforce Management (WFM)...

**About our Client**: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. **Why should you choose our Client?** Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience...

Job Title: WFM Professional: Team Management and ForecastingJob Summary:We are seeking a skilled WFM Professional to join our team at WNS Global Services. As a WFM Professional, you will be responsible for managing teams and ensuring the accuracy and timeliness of deliverables.Key Responsibilities:Manage teams to ensure seamless forecasting and capacity...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA).  The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

Job Description• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting• This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.• WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.•...

Job Title: WFM Forecasting and Scheduling AnalystLocation: Cape Town, South Africa (CBD)At ABC Worldwide, we are seeking a highly skilled WFM Forecasting and Scheduling Analyst to join our team. As a key member of our operations team, you will be responsible for developing and maintaining accurate forecasting models to predict staffing needs based on...

Job DescriptionThe ideal candidate should have at least 4 years of Workforce Management experience from BPO industry.Experience working as a team Lead or Assistant Manager in BPO WFM department for a minimum of 2 years.Should have knowledge/hands on experience in generating – Long Range Forecasting and Capacity PlanningExcellent communication skill in oral...

Job Title: WFM Forecasting and Scheduling Analyst Location: Cape Town, South Africa (CBD)Job Type: Full-timeSalary: R20,000 - R25,000 (Monthly)Job Responsibilities: Develop and maintain accurate forecasting models to predict staffing needs based on historical data. Create and manage efficient scheduling for the team to optimize coverage and...