Workforce Management Analyst

6 months ago

Cape Town, South Africa TFG Human Resources Full time

Position Description:

An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.

Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. 

Key performance areas will be: 

  • Provide scheduling and forecasting solution that is aligned to business strategies and budgets
  • Develop data-driven, high quality store scheduling forecasts and plans at multiple levels / store size & brand variation
  • Applies business, statistical and predictive modelling expertise to identify underlying trends
  • Collects and maintains data associated with store trade for both long and short term periods to continuously develop model and identify patterns
  • Works directly with business to determine future business plans and changes which will impact staffing model and prepare for the change appropriately
  • Complete analysis and provide insight into business solutions and proposed innovative ideas 

Data Analysis (Workforce & Store Operations)

  • Identify the characteristics that affect staffing and scheduling (Store size, brand format, trading patterns)
  • Analyse the current factors affecting overstaffing & understaffing
  • Identify the entities affected by WFM
  • Identify the business factors that have an impact on scheduling patterns
  • Sources all data structures for workforce planning 

Calculate Staffing requirements

  • Identify the staffing options for the different store formats and highlight the advantages and challenges associated with each
  • Identify the WFM requirements per environment
  • Outline the steps of calculating staff needs
  • Identify the components of staff workload
  • Define the store operations / customer service impact when staff is added or reduced
  • Define and Calculate the occupancy and productivity measures 

Create Workforce Schedules

  • Identify the factors and perspectives that needs to be considered in scheduling for the group and brand format
  • Classify the most likely conflicts in the scheduling process
  • Identify the benefits / drawbacks of employment category variations
  • Highlight legislative / labour environment challenges
  • Identify methods and processes for managing shifts / time-off and unexpected “what-if” scenarios 

Reporting & Trend Analysis (Feedback & Communication)

  • Develop real-time reporting
  • Track group and stores performance
  • Develop dashboards to communicate key workforce metrics
  • Develop presentation material to communicate & educate key WFM concepts
  • Develop workforce schedule monitoring tools and methods
  • Propose recommendations to internal management team for staffing needs and alternatives

Requirements: 

  • Degree in business, BSC, stats or IT (Mathematics) or 3 years relevant experience
  • Experience with WFM software (preferable)
  • 2-3 years Data analysis / Data Mining experience
  • In depth understanding of basic conditions of employment
  • Computer literate with advanced knowledge of excel
  • Minimum 3 years proven experience in scheduling and forecasting preferably within retail environment (highly preferable)HR
  • Ability to persuade and influence stakeholders
  • Team Management & Leadership Skills
  • Clear and Concise Communication skills, both verbal and written
  • Functional / Technical Skills: must have strong quantitative, analytical and technical aptitude
  • Must possess the ability to work under pressure, meet deadlines and be accountable for performance and able to adapt to a fast-paced and change-oriented environment including complex projects
  • Problem solving : must demonstrate the ability to proactively find and define problems, understand the business impact and identify the relevant solutions and provide recommendations for action and implementation
  • Positive, proactive and highly motivated
  • Must be willing to take initiative for learning and increasing knowledge and skills in a self-directed manner to improve performance and add value 
  • Aptitude to learn with high attention to detail
  • High numeracy & interest in numbers & data
  • Retail operational insights advantageous

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act

 

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