WFM Scheduler

**About our Client**: Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. **Why should you choose our Client?** Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience...

Job Title: WFM Forecasting and Scheduling Analyst Location: Cape Town, South Africa (CBD)Job Type: Full-timeSalary: R20,000 - R25,000 (Monthly)Job Responsibilities: Develop and maintain accurate forecasting models to predict staffing needs based on historical data. Create and manage efficient scheduling for the team to optimize coverage and...

Purpose and ScopeThe WFM Solutions Assistant plays a pivotal role in supporting the Group People Productivity team in delivering WFM solutions that drive operational excellence across the organization. This role is responsible for schedule generation, WFM-related query resolution, productivity data capture and maintenance, and overtime schedule capture.Key...

Job Title: WFM Forecasting and Scheduling Strategy SpecialistJob Summary:ABC Worldwide seeks a skilled WFM Forecasting and Scheduling Strategy Specialist to develop and maintain accurate forecasting models, create and manage efficient scheduling, and monitor real-time performance metrics.Key Responsibilities:Forecasting: Develop and maintain complex...

**Position: Manager - WFM (BPO)** **Location: South Africa** **Employment type: Permanent** **Job type: Full time** **Main Responsibilities** - Supervising other WFM - Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience - Real-time monitoring...

Purpose of the Job The WFM Solutions Assistant is responsible for assisting the Group People Productivity team in the delivery of WFM solutions for the organization. The primary responsibilities of this role include schedule generation for stores, resolution of WFM related queries, productivity data capture and maintenance, and overtime schedule...

Job SummaryThe WFM Solutions Assistant will support the Group People Productivity team in delivering WFM solutions for Shoprite. Key responsibilities include schedule generation for stores, resolution of WFM-related queries, productivity data capture and maintenance, and overtime schedule capture. The successful candidate will also support the design and...

**Job description** **Title**: Planning Manager **Department**:WFM **Reports to**: WFM Director **Location**: SA **Contract Type**: Permanent **Grade**:Manager **Job Overview** - the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range - leading a team of analysts - independent management of...

**Job Summary / Overview** As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of resources, ensuring adequate staffing levels...

Job OverviewWe are seeking a highly skilled WFM Solutions Coordinator to join our team at Shoprite. As a key member of the Group People Productivity team, you will play a vital role in delivering WFM solutions that drive business results.Key ResponsibilitiesAssist in the generation of schedules for stores, ensuring efficient deployment of resources.Resolve...

About the RoleWe are seeking a skilled WFM Solutions Assistant to join our team at Shoprite, where you will play a crucial role in delivering WFM solutions that drive operational excellence.Key Responsibilities:Assist in generating schedules for stores to ensure seamless day-to-day operations.Provide timely resolution to WFM-related queries, ensuring minimal...

Job DescriptionThe purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time Administrators (RTA).  The purpose of this role is to optimize the manner in which our workforce is utilized in order to drive efficiency...

Job Description• Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting• This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a team environment.• WFM Tools Competency i.e., IEX, Aspect, Blue-Pumpkin.•...

Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

Who we are is because of our people. We invest in them because they make us better. We value our people, putting our customer’s first, working fast and smart and doing the right thing. TFG is a diverse, multi - faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely be a part of our customer’s lives and we are passionate...

Management (WFM) Specialist-03PFE **Description**: Bringing smiles is what we do at TTEC... for you and the customer. As a **Workforce Management (WFM) Specialists are **working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...

Job DescriptionThis role involves creating schedules based on forecast and actual trends to improve efficiency and enhance resource utilization. You will support real-time teams to manage and achieve Service Level Agreements (SLAs) by leveraging your expertise in Workforce Management principles, such as Erlang C.We are seeking an experienced professional...

Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Specialist, WFM Real Time Bringing smiles is what we do at TTECfor you and the customer. As a **Specialist, WFM Real Time **working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. **What You’ll be...

Job DescriptionRed Ember Recruitment is looking for a Forecasting and Scheduling Analyst, in Cape Town, working as part of our Client’s Performance Team, and dedicated to a specific campaign, you will undertake resource planning activities across the long-, medium-, and short-term time frame. You will be responsible too ensure the creation of accurate...