Patient Administrator

5 days ago


Cape Town, Western Cape, South Africa Stethoscope SA Full time
Job Summary

We are seeking a highly skilled and experienced Patient Administrator to join our team at Stethoscope SA. The successful candidate will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Admissions and Pre-Admissions
    • Coordinate patient admissions and pre-admissions, ensuring accurate and complete documentation.
    • Communicate with patients and their families to ensure a smooth and efficient experience.
  • Billing and Revenue Management
    • Process daily billing and revenue transactions, ensuring accuracy and compliance with hospital policies.
    • Identify and resolve billing queries and discrepancies in a timely and professional manner.
  • Patient Administration
    • Provide administrative support to the healthcare team, including data entry, filing, and record-keeping.
    • Assist patients with completing forms and documents, ensuring accurate and complete information.
  • Customer Service
    • Provide exceptional customer service to patients, families, and healthcare staff.
    • Respond to patient inquiries and concerns in a timely and professional manner.
Requirements
  • Grade 12 or equivalent NQF level 4 qualification.
  • A National Diploma or Relevant NQF 6 qualification in Administration will be advantageous.
  • A minimum of 2-4 years Hospital Healthcare industry experience.
  • A minimum of 2-4 years' experience in the admissions processes in a private hospital environment.
  • Billing background is advantageous.
  • Basic working knowledge of ICD and CPT coding.
  • Knowledge of Medical Aid rules, limits and process.
  • Proven track record and dedication to quality and superior customer service.
  • Understanding of healthcare operations and administrative processes.
  • Strong systems knowledge and proficiency in business processes, compliance and governance.
  • Relevant computer proficiency (Microsoft Office).
  • Good command of English, written and oral. Additional language skills would be advantageous.
  • Ability to work well under pressure and to maintain effectiveness during changing conditions.
  • Excellent planning, organising and control.
  • Must be customer care oriented.
  • Must be able to use initiative to overcome day to day operational roadblocks e.g. systems down.
  • Attention to detail and accuracy.
  • High level of professionalism.
  • Deadline driven.
  • Professional flexibility in working hours while supporting daily business hours.
  • Must be English and Afrikaans proficient.


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