Luxury Travel Operations Coordinator

2 days ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

About Us

Black Pen Recruitment is a leader in the luxury travel industry in South Africa, providing curated experiences that exceed expectations.

About The Role

We are seeking a detail-oriented and proactive Luxury Travel Operations Coordinator to join our dynamic team in Cape Town. This full-time role will support our Senior Experience Coordinator by managing various administrative tasks essential for the smooth operation of our luxury travel services.

Key Responsibilities

  • Assist the Senior Experience Coordinator with a variety of administrative duties.
  • Prepare detailed itineraries for confirmed bookings, ensuring all tour stops align with quoted information.
  • Coordinate restaurant reservations and site visit bookings as required.
  • Process payments for bookings and communicate details effectively to the accounts team.
  • Create and send reconfirmation emails to agents, ensuring clear communication.
  • Distribute itineraries and relevant information to guides at least one week prior to tours.
  • Provide on-call support during tours, particularly on alternating weekends.
  • Maintain open communication with guides during tours to facilitate smooth operations.
  • Assist with additional administrative tasks as needed to support the team.
  • Maintain accurate records of bookings and payments for reporting purposes.
  • Help develop and implement administrative processes to enhance efficiency.
  • Conduct research to identify new vendor partnerships and tour opportunities.

Requirements

  • Strong organizational skills with meticulous attention to detail.
  • Proactive and confident approach to tasks.
  • Proficient in Microsoft Office, with a solid understanding of Excel.
  • Excellent written communication skills for crafting clear and professional emails.
  • A degree in Hospitality and Tourism or a related field is required.
  • Strong verbal communication skills and ability to comprehend information effectively.

Location & Salary

Cape Town, Greenpoint - R450,000 per annum (including benefits).

What We Offer

An opportunity to work with a reputable company in the luxury travel industry, with a competitive salary and benefits package.



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