Experience Coordinator Specialist

1 day ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
Job Title: Experience Coordinator Specialist

About Us:

We are a luxury travel company based in South Africa, providing curated experiences for our clients.

Salary: Above market-rate salary. Estimated R250,000 - R350,000 per annum, depending on experience.

About the Role:

We are seeking an experienced and dynamic Guest Experience Coordinator (itinerary planner) to join our team in Cape Town. As a key member of our team, you will be responsible for creating personalized, creative, and elevated itineraries for our clients.

Key Responsibilities:

  • Create customized itineraries for guests, incorporating their preferences and interests;
  • Manage client relationships, ensuring excellent communication and service delivery;
  • Coordinate logistics, including transportation, accommodations, and activities;
  • Research and identify new experiences and opportunities to enhance our offerings;
  • Maintain accurate records and reports, ensuring seamless operations;
  • Work collaboratively with suppliers, vendors, and partners to deliver exceptional results;
  • Stay up-to-date with industry trends, best practices, and competitor analysis.

Requirements:

  • 3-5+ years of work experience in Events, Travel Industry, or Hospitality;
  • Strong knowledge of the Western Cape region, including its attractions, culture, and history;
  • Excellent communication, interpersonal, and problem-solving skills;
  • Able to work independently and as part of a team;
  • Proficient in Microsoft Office Suite (Word, Excel, etc.) and other relevant software;
  • Ability to adapt to changing circumstances and priorities;
  • Good geographical knowledge of South Africa.

Benefits:

  • Above market-rate salary;
  • Growth potential in an exciting industry;
  • Co-working space in a desirable location;
  • Opportunities to experience the world of luxury travel;
  • Supportive, encouraging, and kind work environment.


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