Experience Coordinator Specialist
1 day ago
About Us:
We are a luxury travel company based in South Africa, providing curated experiences for our clients.
Salary: Above market-rate salary. Estimated R250,000 - R350,000 per annum, depending on experience.
About the Role:
We are seeking an experienced and dynamic Guest Experience Coordinator (itinerary planner) to join our team in Cape Town. As a key member of our team, you will be responsible for creating personalized, creative, and elevated itineraries for our clients.
Key Responsibilities:
- Create customized itineraries for guests, incorporating their preferences and interests;
- Manage client relationships, ensuring excellent communication and service delivery;
- Coordinate logistics, including transportation, accommodations, and activities;
- Research and identify new experiences and opportunities to enhance our offerings;
- Maintain accurate records and reports, ensuring seamless operations;
- Work collaboratively with suppliers, vendors, and partners to deliver exceptional results;
- Stay up-to-date with industry trends, best practices, and competitor analysis.
Requirements:
- 3-5+ years of work experience in Events, Travel Industry, or Hospitality;
- Strong knowledge of the Western Cape region, including its attractions, culture, and history;
- Excellent communication, interpersonal, and problem-solving skills;
- Able to work independently and as part of a team;
- Proficient in Microsoft Office Suite (Word, Excel, etc.) and other relevant software;
- Ability to adapt to changing circumstances and priorities;
- Good geographical knowledge of South Africa.
Benefits:
- Above market-rate salary;
- Growth potential in an exciting industry;
- Co-working space in a desirable location;
- Opportunities to experience the world of luxury travel;
- Supportive, encouraging, and kind work environment.
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