Relief Travel Operations Manager

3 weeks ago


Johannesburg, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full time
Job Title: Relief Travel Operations Manager

Estimated Salary: R750,000 - R900,000 per annum.

About the Role:

This is a challenging and rewarding role for an experienced inbound tour consultant who wants to take their skills to the next level. As a Relief Travel Operations Manager, you will be responsible for overseeing the day-to-day operations of our team, including managing desks, handling queries, and ensuring seamless delivery of services to our clients.

Key Responsibilities:
  • Manage relevant teammate's desks in the consultant's absence.
  • Assist with brochure quotes and develop agent educational bookings.
  • Implement systems and procedures, assist with testing, and ensure smooth operations.
  • Chase provisional bookings and follow up on dead leads during quiet periods.
  • Load bookings for consultants during peak periods and design itineraries creatively.
  • Maintain consistent and clear communication with agents, sales teams, and preferred supplier partners.
Requirements:
  • A minimum of 3-5 years previous inbound tour consulting experience.
  • An in-depth knowledge of Tourplan and Microsoft systems.
  • Good understanding of terms and conditions, product knowledge, third-party, and Company Product destinations.
  • Excellent computer skills, including Tourplan, MS Office applications, and WETU.
Personal Characteristics:
  • Good interpersonal skills and a sense of urgency.
  • Diligence and self-motivation to meet deadlines and keep on top of your job.
  • Willingness/ability to share information and teach others.


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