Senior Contract Operations Manager
3 weeks ago
To oversee commercial sites and teams, ensuring effective control and management of day-to-day operations. Provide guidance and training to less experienced Contract Managers in terms of site requirements, process flow, internal systems, and staff development.
Main Responsibilities- Operational Management: Assist Contract Managers with new site start-ups, financial budgets, equipment procurement, and client service level agreements.
- Monthly Reports: Review KPI reports for all Contract Managers, site inspection reports, ad-hoc billing, and manifest bookings.
- Transportation: Resolve daily transportation issues, communicate with service providers, and escalate concerns to the Operations Manager if necessary.
- Client Relations: Strategically manage client relationships, address problems promptly, attend to proposals, and provide regular feedback on service levels.
- Personnel Management: Induct and train staff, complete appointments and resignations, manage working permits, and adhere to company policies and procedures.
- Daily Reporting: Monitor absenteeism, problems, relief staff, and damages.
- Weekly Reporting: Report on site visits, staff leave, IODs, operational feedback, and productivity metrics.
- Monthly Reporting: Submit reports on site inspections, KPI analysis, appointments and resignations, commercial asset registers, and month-end payroll.
- Safety and Compliance: Ensure staff have correct PPE, are trained on SHEQ regulations, and comply with company policies and client requirements.
- Incident Management: Manage incidents and accidents according to company procedures.
- Grade 12 / Matric certificate or higher
- Experience in waste management or recycling industry
- Valid driver's license
- Mid-level management skills
- 7 years of working experience
- Computer literacy
Estimated Salary: R400,000 - R600,000 per annum
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