Senior Contract Operations Manager

3 weeks ago


Johannesburg, Gauteng, South Africa Wasteplan Full time
Job Summary

To oversee commercial sites and teams, ensuring effective control and management of day-to-day operations. Provide guidance and training to less experienced Contract Managers in terms of site requirements, process flow, internal systems, and staff development.

Main Responsibilities
  • Operational Management: Assist Contract Managers with new site start-ups, financial budgets, equipment procurement, and client service level agreements.
  • Monthly Reports: Review KPI reports for all Contract Managers, site inspection reports, ad-hoc billing, and manifest bookings.
  • Transportation: Resolve daily transportation issues, communicate with service providers, and escalate concerns to the Operations Manager if necessary.
  • Client Relations: Strategically manage client relationships, address problems promptly, attend to proposals, and provide regular feedback on service levels.
  • Personnel Management: Induct and train staff, complete appointments and resignations, manage working permits, and adhere to company policies and procedures.
Administrative Responsibilities
  • Daily Reporting: Monitor absenteeism, problems, relief staff, and damages.
  • Weekly Reporting: Report on site visits, staff leave, IODs, operational feedback, and productivity metrics.
  • Monthly Reporting: Submit reports on site inspections, KPI analysis, appointments and resignations, commercial asset registers, and month-end payroll.
SHEQ Responsibilities
  • Safety and Compliance: Ensure staff have correct PPE, are trained on SHEQ regulations, and comply with company policies and client requirements.
  • Incident Management: Manage incidents and accidents according to company procedures.
Requirements
  • Grade 12 / Matric certificate or higher
  • Experience in waste management or recycling industry
  • Valid driver's license
  • Mid-level management skills
  • 7 years of working experience
  • Computer literacy

Estimated Salary: R400,000 - R600,000 per annum



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