National Customer Service Team Lead

2 weeks ago


Durban, KwaZulu-Natal, South Africa The Legends Agency Full time
The Legends Agency seeks a seasoned CSC Manager to oversee our National Customer Service Division in Durban, South Africa. This is a challenging role requiring exceptional leadership skills, call centre expertise, and the ability to drive business growth while maintaining high service levels.

The ideal candidate will possess at least 7 years of experience in call centre management, with a proven track record of success in FMCG, JIT, supply chain, or logistics environments. A degree in management, business administration, or marketing is essential, along with a valid Code EB driver's license.

Key responsibilities include managing call centre operations, implementing new technologies, and optimizing staff performance to meet service level agreements (SLAs). The successful candidate will also be responsible for identifying and pursuing sales opportunities within the call centre teams, analyzing daily sales reports, and taking corrective action when necessary.

This role offers a competitive salary of R60,000 - R80,000 per annum, plus a range of benefits and career development opportunities.

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