National Customer Service Team Lead
2 weeks ago
The ideal candidate will possess at least 7 years of experience in call centre management, with a proven track record of success in FMCG, JIT, supply chain, or logistics environments. A degree in management, business administration, or marketing is essential, along with a valid Code EB driver's license.
Key responsibilities include managing call centre operations, implementing new technologies, and optimizing staff performance to meet service level agreements (SLAs). The successful candidate will also be responsible for identifying and pursuing sales opportunities within the call centre teams, analyzing daily sales reports, and taking corrective action when necessary.
This role offers a competitive salary of R60,000 - R80,000 per annum, plus a range of benefits and career development opportunities.
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National Customer Service Centre Team Lead
3 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeThe Legends Agency is seeking a highly skilled and experienced CSC Manager to lead the customer service division and product support division call centre operations.This role entails implementing and maintaining call centre standards, resourcing, training, and optimizing efficiencies and controls to ensure desired service levels are consistently provided to...
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National Customer Service Team Lead, Durban
2 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeAbout the RoleAs a National Customer Service Centre Manager at The Legends Agency, you will be responsible for overseeing the entire Customer Service Division and Product Support Division call centre operations.The ideal candidate will possess strong leadership skills, a deep understanding of call centre operations, and a commitment to continuous improvement...
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National Customer Service Centre Lead
1 month ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob DescriptionJob Title: Customer Service Centre ManagerThe Legends Agency is seeking a highly skilled and experienced Customer Service Centre Manager to lead our National Customer Service Centre in South Africa. As a key member of our team, you will be responsible for managing the entire Customer Service Division and Product Support Division call centre...
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Customer Service Team Lead
1 week ago
Durban, KwaZulu-Natal, South Africa Pedros Flame Grilled Chicken Full timeJob Title: Customer Service Team LeadJob Summary:We are seeking a highly skilled Customer Service Team Lead to join our team at Pedros Flame Grilled Chicken. As a key member of our customer service team, you will be responsible for leading a team of customer care representatives and ensuring that our customers receive exceptional service.Key...
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National Customer Service Center Leader
3 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob OverviewThe Legends Agency is seeking a highly skilled National Customer Service Center Manager to lead our call center operations. This role requires a strong leader with experience in managing customer service divisions and optimizing call center performance.
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National Customer Service Center Director
2 weeks ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeAbout The Legends AgencyWe are a dynamic organization seeking a seasoned professional to lead our National Customer Service Center. Reporting directly to the National Sales Manager, this critical role requires exceptional leadership skills, strategic thinking, and a passion for delivering exceptional customer experiences.Job DescriptionThe successful...
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National Customer Service Centre Manager
1 month ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob OverviewThe Legends Agency is seeking a highly skilled Customer Service Centre Manager to lead our National Customer Service Centre team. This is a key position that requires a strong leader who can manage the entire Customer Service Division and Product Support Division call centre operations.Key ResponsibilitiesImplement and maintain call centre...
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Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob SummaryWe are seeking a highly experienced and skilled National Customer Service Operations Director to lead our Customer Service Centre in Durban, South Africa.
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National Customer Service Centre Manager
2 months ago
Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob Description: National Customer Service Centre ManagerLocation: Durban, South AfricaDepartment: Customer ServiceJob Level: ManagementSalary: R60 000.00 - R80 000.00Purpose of the RoleThe Customer Service Centre Manager is responsible for managing the entire Customer Service Division (CSD) and Product Support Division (PSD) call centre operations. This...
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Durban, KwaZulu-Natal, South Africa The Legends Agency Full timeJob OverviewThe Legends Agency seeks an experienced and results-driven National Customer Service Director, Business Operations to lead the Customer Service Division (CSD) and Product Support Division (PSD) call centre operations.About the RoleThis is a leadership position that entails implementing and maintaining call centre standards, resourcing, training,...
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Operations Team Lead
1 month ago
Durban, KwaZulu-Natal, South Africa Telebest Full timeAt Telebest, we are seeking a highly skilled Operations Team Lead to oversee the daily operations of our Section.The ideal candidate will have a National diploma in Management, Operations or a 3-year Technical related qualification, with at least 5 years of supervisory experience.Key responsibilities will include:Monitoring the achievement of operations...
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Sales and Customer Service Representative
4 weeks ago
Durban, KwaZulu-Natal, South Africa Migarda Investments TA Telkom Express Full timeWe are seeking a motivated and results-driven Sales and Customer Service Representative to join our team at Migarda Investments T/A Telkom Express in KZN. As a key member of our sales team, you will be responsible for driving sales growth and providing exceptional customer service to our clients.Company OverviewMigarda Investments T/A Telkom Express is a...
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Assistant Supervisor
3 weeks ago
Durban, KwaZulu-Natal, South Africa Plennegy Ltd Full timeMascor Fuelco, a leading franchise in the automotive industry, is seeking an experienced Assistant Supervisor to join their team. This role offers a unique opportunity to develop leadership skills and contribute to the success of a prestigious company.With over 50 years of experience in the industry, Mascor Fuelco has established itself as a trusted provider...
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Production Team Lead
1 month ago
Durban, KwaZulu-Natal, South Africa Abantu Staffing Solutions Full timeAbantu Staffing Solutions seeks a Production Team Lead to supervise, organize, control, and lead the safe execution of all activities in the plant production processes. Responsibilities include ensuring the achievement of production and quality targets in accordance with production plans, maintaining manufacturing efficiency, and controlling the...
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Outbound Sales Team Lead
1 month ago
Durban, KwaZulu-Natal, South Africa CallForce Full timeJob Description:As a Outbound Sales Team Leader at CallForce, you will be responsible for leading a team within the Outbound and telemarketing Call Centre to meet business requirements. Your key responsibilities will include guiding and supporting team members, setting and measuring performance targets, driving operational and technological efficiencies, and...
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Customer Service Representative
2 weeks ago
Durban, KwaZulu-Natal, South Africa Momentum Metropolitan Holdings Limited Full timeJob Title: Senior Client Liaison SpecialistMomentum Metropolitan Holdings LimitedJob Description:The estimated annual salary for this role is approximately R250,000 - R320,000 based on national averages in South Africa. This compensation is subject to change and may not reflect the company's actual budget.About the Role:This is an exciting opportunity to...
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Sales Team Lead
2 weeks ago
Durban, KwaZulu-Natal, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeStaff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC is seeking an experienced Sales Team Lead to join our team. About the RoleThe successful candidate will lead and manage the sales team's activities, focusing on achieving projected revenue targets for specific market segments.Duties and Responsibilities:Overall responsibility for all...
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Senior Team Lead
1 month ago
Durban, KwaZulu-Natal, South Africa Starbucks South Africa Full timeLead a Team of Dedicated ProfessionalsAt Starbucks South Africa, we're seeking a skilled Shift Supervisor to join our team of customer-focused professionals. As a Shift Supervisor, you will be responsible for executing store operations, driving results, and empowering your team to deliver exceptional customer experiences.Key Responsibilities:Manage store...
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Customer Service Representative
3 weeks ago
Durban, KwaZulu-Natal, South Africa Benny Recruitment Full time R4 500 - R12 000 per monthCompany OverviewBenny Recruitment is a leading recruitment agency with a strong focus on customer satisfaction.Salary$45,000 - $60,000 per annum, depending on experience.Job DescriptionWe are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and resolving...
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Senior Sales Team Lead
2 weeks ago
Durban, KwaZulu-Natal, South Africa Pepkor Lifestyle Full timePepkor Lifestyle is seeking a highly motivated and experienced Sales Supervisor to lead our sales team in driving revenue growth and delivering exceptional customer service.About the Role:The ideal candidate will be responsible for providing strategic leadership and day-to-day management of the sales team, with a focus on achieving sales targets and...