Current jobs related to Senior Client Service Manager - Johannesburg, Gauteng - ACCA Careers

  • Senior Client Services Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Summary:An exciting opportunity has arisen for a Senior Client Services Manager to join our team in the APAC region. As a key member of our organization, you will be responsible for leading and expanding a high-performing client service team, partnering with senior leadership to deliver against strategic growth objectives, and driving engagement through...

  • Client Service and Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Gallagher Re Full time

    Gallagher Re is looking to recruit a Client Service and Operations Manager to join our team in Johannesburg.Whilst leading on client advocacy, this is a broad role responsible for supporting strategy and growth objectives, financial oversight and driving strong governance, compliance and controls.The Role:Strategy and GrowthSupport the development of...

  • Client Service Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    The Relationship Building Specialist at Nedbank is responsible for building and maintaining strong relationships with stakeholders to deliver exceptional service and drive business growth. This role requires a high level of customer focus, excellent communication skills, and a deep understanding of the banking industry.Key ResponsibilitiesIdentify business...

  • Senior Client Management Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa FNZ Full time

    About the RoleAs a Senior Client Management Specialist at FNZ, you will be responsible for providing senior client management support and service delivery oversight. This role requires strong commercial acumen, leadership skills, and the ability to drive revenue generation and provide intelligence to Sales and Product & Proposition teams.Key...

  • Client Service Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa ACCA Careers Full time

    We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.About TMF GroupTMF Group is a leading provider of administrative...

  • Senior Client Relationship Manager

    4 days ago

    Johannesburg, Gauteng, South Africa SPECD (Pty) Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Client Relationship Manager to join our dynamic team at SPECD (Pty) Ltd. The successful candidate will serve as the primary point of contact for key clients, ensuring they receive exceptional technical guidance and support throughout the lifecycle of our products and services.The ideal candidate will...

  • Client Service Manager Lead

    3 days ago

    Johannesburg, Gauteng, South Africa Liberty Group Limited Full time

    About the RoleWe are seeking a Client Service Manager Lead to join our team at Liberty Group Limited. In this role, you will be responsible for managing relationships with key clients and vendors, ensuring seamless communication and collaboration between all parties involved.You will be accountable for maintaining quality, service, and outputs related to a...

  • Senior Client Portfolio Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Group Full time

    Absa Group is seeking a highly skilled Senior Client Portfolio Manager to join our team. As a key member of our Premium Business team, you will be responsible for optimising the profit and economic value of portfolios of Premium Business key account clients.You will focus on origination efforts to acquire new clients, cross-sell to existing client base, and...

  • Client Services Leadership Position

    1 week ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Senior Financial Services Team LeadThis Senior Financial Services Team Lead role is responsible for leading and expanding a high-performing APAC client service team, ensuring exceptional client satisfaction, strategic account expansion, and process excellence.About the Team:The team consists of experienced professionals who are dedicated to providing...

  • Global Client Services Coordinator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment & Placement Executives Full time

    About UsAt Recruitment & Placement Executives, we are committed to delivering exceptional service to our global clientele and suppliers. As a Global Client Services Coordinator, you will play a vital role in achieving this goal by managing new and existing projects, collaborating with the Senior Quotes team, and ensuring timely delivery of quotes to...

  • Senior Sales Executive

    3 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Our client is a leading truck rental company within the Gauteng Province, providing a reliable service at economical prices for all your truck rental requirements. They are looking for a Senior Sales Executive to join their dynamic team.ExperienceSelf-Starter, Dynamic, Outgoing Personality, Punctual and presentable.Not reluctant to cold calling and being on...

  • Manager - Bulk Client Services

    3 weeks ago

    Johannesburg, Gauteng, South Africa The Levelup Full time

    Level Up Johannesburg, Gauteng, South AfricaManager - Bulk Client ServicesThe Bulk Client Services Manager will be an integral member of a dedicated team based at the clients offices. This role focuses on implementing a LLP solution with control tower capability, acting as the integrated platform for efficient tactical planning of road logistics around rail...

  • Client Services Manager

    3 days ago

    Johannesburg, Gauteng, South Africa Prep2Perfection Full time

    Duties & ResponsibilitiesGeneral Responsibilities:Digital Communications:Engage with students, tutors, parents, and guardians through digital channels like WhatsApp, emails, and calls.Manage communications effectively to address queries, provide support, and facilitate smooth interactions.Service Management:Handle service management tasks to support the...

  • Senior Financial Manager

    4 days ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Service Solutions, a national and ever-growing logistics company, seeks to employ a suitably qualified and experienced Financial Accountant to join their team.About Service SolutionsWe are a leading provider of logistics solutions in the Kempton Park area, offering a range of services to meet the needs of our clients.Job SummaryThe Financial Accountant will...

  • Senior Client Engagement Manager

    6 days ago

    Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    Job Summary:We are seeking a Technical Specifications Lead to join our team at the Standard Bank of South Africa Limited. As a Senior Client Engagement Manager, you will be responsible for driving business growth and client satisfaction by designing and implementing tailored solutions.Key Responsibilities:Some of your key responsibilities will...

  • Client Service Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Ashburton Investments Full time

    Join to apply for the Client Service Specialist role at Ashburton InvestmentsClient Service SpecialistAshburton Investments is a new generation investment manager that offers investors access to more sources of return and more ways to manage risk. In the institutional space in South Africa as well as our Global business, we pride ourselves on offering...

  • Senior Client Management Lead

    1 week ago

    Johannesburg, Gauteng, South Africa Fnz (Uk) Ltd Full time

    The role of Senior Client Management Lead at FNZ (UK) Ltd is to develop and implement effective strategies for managing client relationships. This involves building trust, fostering open communication, and delivering exceptional customer experiences.About the RoleAs a Senior Client Management Lead, you will be responsible for identifying business...

  • Senior Clerk Client Services Soweto

    3 weeks ago

    Johannesburg, Gauteng, South Africa AVBOB South Africa Full time

    Job title : Senior Clerk Client Services Soweto (Jabulani) (JHB South)Job Location : Gauteng, JohannesburgDeadline : April 27, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionRESPONSIBILITIES INCLUDE:General reception duties to welcome clients Receive and assist walk-in clients with inquiries in line with the client services policy...

  • Client Service Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Aon Hewitt Full time

    Client Service ManagerDo you have extensive Personal Lines knowledge and experience? Ready for the next step in your management career? Read onAon South Africa is recruiting a Client Service Manager in our Personal Lines department based, on a hybrid basis, from our Head Office in Sandton. The role of the Client Service Manager is to lead and manage a team...

  • Client Service Manager

    6 days ago

    Johannesburg, Gauteng, South Africa Aon Hewitt Full time

    Client Service ManagerDo you have extensive Personal Lines knowledge and experience?Ready for the next step in your management career?Read on Aon South Africa is recruiting a Client Service Manager in our Personal Lines department, based on a hybrid basis, from our Head Office in Sandton.The role of the Client Service Manager is to lead and manage a team...

Senior Client Service Manager

1 month ago

Johannesburg, Gauteng, South Africa ACCA Careers Full time

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we're a global company with 12,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role

As a Senior Client Service Manager, you'll take the lead in delivering exceptional service to our global clients, managing a portfolio of accounts, and overseeing client contracts. Your mission is to protect and grow revenue, ensuring performance meets KPIs, handling change requests, and resolving escalations.

You'll be the key liaison between global clients and local offices, implementing a strong governance structure to drive quality, accuracy, and timely service delivery, ultimately boosting client satisfaction.

Reporting to the Director of Client Service Management, you'll collaborate with diverse teams, including TMF's local Accounting & Tax / Entity Management, Account Directors, and more, to exceed client expectations.

There's a clear career path established, and we'll support your development through TMF Business Academy and mentoring.

This role can be 100% remote with occasional travel to meet clients.

Key Responsibilities

  • Client Liaison: Serve as the primary point of contact for allocated global clients, building strong relationships and ensuring seamless communication across functional teams to deliver exceptional service.
  • Contract Management: Take ownership of client contracts, ensuring relevance in scope, pricing, and delivery models. Lead annual reviews, proactively identify renewal opportunities, and ensure operational readiness for the year ahead.
  • Service Delivery Ownership: Oversee the end-to-end service and project delivery, ensuring compliance with SLAs. Collaborate with Account Directors to identify potential risks and growth opportunities.
  • Escalation Management: Lead the resolution of client escalations and delivery issues, working with local teams to develop corrective action plans and ensure timely resolution.
  • Change Management: Manage the Change Request process, ensuring any contractual or pricing changes are agreed, implemented, and documented effectively.
  • Financial Oversight: Partner with Finance to monitor debtor days, address any delays in payment, and resolve outstanding issues.
  • Client Satisfaction: Drive initiatives based on client feedback to enhance satisfaction. Develop and maintain a Client Service Plan, implementing actionable improvements.
  • Performance Reviews: Lead regular service reviews with clients to present performance data, identify areas for improvement, and showcase results.
  • Internal Collaboration: Conduct internal service reviews with local offices, identifying performance gaps and implementing continuous improvement strategies.

Key Requirements

  • Client-Focused Attitude: Comfortable working in a client-facing role, with the ability to manage expectations and deliver exceptional service. Experienced in managing against commercial contracts, understanding SLAs, and adhering to defined service scopes.
  • Strategic & Analytical Mindset: You excel at identifying problems, understanding root causes, and quickly developing action plans to meet client needs. Strong analytical skills, especially in financials, allow you to monitor revenues, profitability, and KPIs with precision and insight.
  • Effective and Empathetic Communicator: You can confidently present ideas and results, adjusting your communication style to suit any audience, ensuring clarity and impact.
  • Organizational skills: Skilled at managing multiple priorities, meeting deadlines, and delivering high-quality work with attention to detail.
  • Culturally Agile: Able to thrive in an international, matrix environment, collaborating seamlessly with colleagues and clients across different cultures and business practices.
  • Educational Background: You hold a Bachelor's degree in Economics, Business Administration, Management (or similar), providing you with a solid foundation for success in a corporate environment. Understanding of Accounting & Tax or Entity Management services, with a keen interest in further developing your expertise, is a huge plus.
  • Outsourcing Experience: Proven experience in a multi-shored, outsourcing environment would be seen as a huge plus.

What's in it for you?

Pathways for career development

  • Work with colleagues and clients around the world on interesting and challenging work.
  • We provide internal career opportunities so you can take your career further within TMF.
  • Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

  • You'll be helping us to make the world a simpler place to do business for our clients.
  • Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.

A supportive environment

  • Strong feedback culture to help build an engaging workplace.
  • Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
  • Local benefits may vary from country to country.

We're looking forward to getting to know you For further information, and to apply, please visit our website via the "Apply" button below.

#J-18808-Ljbffr