Retentions Consultant

7 days ago

Johannesburg, Gauteng, South Africa Discovery Full time
Discovery – Insure

Retentions Consultant – Short Term Insurance

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Insure

Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa's fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.

The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

Key Purpose

To convince/negotiate with existing and prospective clients to remain with Discovery Insure.

Areas of responsibility may include but not limited to

- Achievement of client retention targets
- Reduce policy cancellations
- Offer financial advice and sell product benefits where required

- Achievement of not taken up (NTU) targets

- Accurate, timely administration on relevant system
- Achievement of monthly product and soft skills knowledge targets
- Stakeholder engagement
- Adherence to risk and compliance requirements
- Teamwork, self-management and alignment with Discovery values

Skills and Attributes may include but are not limited to

- Problem solving skills
- Target Driven

- Goal orientated
- Self-motivated
- Ability to perform under pressure
- Persuasiveness
- Resilience and tenacity
- Self-managed
- Attention to detail
- Ability to learn quickly and apply knowledge

Education and Experience

- Matric (Essential).
- FAIS Credits - full qualification (Essential).
- RE5 qualification (Essential).
- Class of business certificate (Essential and/or advantageous)
- Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
- Minimum 2 years' retentions experience in the short-term insurance industry (Essential)
- Minimum of 2 years' sales experience (Essential)
- Degree (Advantageous)

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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