Nedbank Contact Centre Senior Manager: Delivering Excellent Customer Experience

About the RoleWe are seeking a highly experienced and skilled Contact Centre Manager to join our team at Nedbank. As a key member of our leadership team, you will be responsible for leading the way in client satisfaction and delivering exceptional customer experiences.Your primary focus will be on driving direct costs and budgets by managing headcount and...

Job title : Contact Centre Manager: VIP Desk Cape Town or GautengJob Location : Gauteng, JohannesburgDeadline : March 07, 2025Quick Recommended LinksJobs by Location Job by industries Job PurposeTo manage the smooth running of the Nedbank Contact Centre to ensure qualilty service, client retention and sales and maintaining stakeholder relationships in line...

Contact Centre Manager: VIP Desk Cape Town or GautengDetailsLocation: Johannesburg, ZADate: 6 Feb 2025Reference: 137989Job ClassificationJob Family: Sales and ServicesSub Family: Call Centre (Service)Manage Others: YesFAIS AffectedFAIS Affected - YesJob PurposeTo manage the smooth running of the Nedbank Contact Centre to ensure quality service, client...

About the JobWe are seeking a highly experienced and skilled Contact Centre Manager to join our team at Nedbank. As a key member of our leadership team, you will be responsible for delivering excellent customer experiences and managing high-performance call centre teams.Your primary focus will be on driving direct costs and budgets by managing headcount and...

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

Job SummaryThis is a challenging and rewarding opportunity for an experienced contact centre leader to join our Nedbank team as a VIP Service Director. As a key member of our leadership team, you will be responsible for managing high-performing call centre teams to deliver exceptional customer experiences.You will drive direct costs and budgets by managing...

We are seeking an experienced Senior Property Manager to join our team at Nedbank. As a key member of our operations team, you will be responsible for managing our property portfolio, ensuring that we maintain market-related asset values and deliver exceptional facilities management services to our clients.Key Qualifications:Minimum 10 years' experience in a...

Leadership OpportunitySantam is a leading general insurance company in Southern Africa, seeking a Leader of Contact Centre Team to join our leadership team. As a key member of our contact centre leadership team, you will play a critical role in delivering exceptional customer service and driving business growth.The successful candidate will have a strong...

About the Role:The Risk Event Administrator will play a crucial role in ensuring the smooth operation of our risk management processes, contributing to a culture of transformation by participating in Nedbank culture-building initiatives, business strategy, and CSI.You will accurately interpret and analyze incoming risk incident reports, prioritizing...

About UsNedbank is seeking an experienced professional to lead their data analytics delivery team. The ideal candidate will have strong leadership skills and experience in managing large-scale projects.The role involves:Managing project lifecycle from initiation to closure.Leading cross-functional teams to deliver high-quality results.Developing and...

At Osiris Trading, we're seeking a Strategic Contact Centre Manager to lead our team in driving commercial results. As a key member of our organization, you'll participate in formulating strategies and plans for sustainable growth.This role involves developing standard operating procedures to ensure efficient departmental operation and service delivery....

Afrizan People Intelligence is seeking a visionary Contact Centre Director to establish and lead an Omnichannel operation from the ground up. This role requires a strategic powerhouse with experience in business development, operations, and leadership.Key Responsibilities:Drive new business opportunities in the BPO sectorExpand our footprint into national...

Job title : Executive: End User & Comms Services (Infrastructure Operation)Job Location : Gauteng, JohannesburgDeadline : March 14, 2025Quick Recommended LinksJobs by Location Job by industries Job PurposeTo be a functional leader and get results through a complete function (functional synergy); competitive advantage for the business; building flexibility...

Afrizan People Intelligence is seeking an Executive Contact Centre Leader to drive business growth and innovation in our Omnichannel operation. The ideal candidate has experience in business development, operations, and leadership.Key Expectations:Develop and execute business strategies for expansionDesign and implement efficient Contact Centre...

Job PurposeThe role of Senior Manager: Credit Risk is to apply credit risk management principles and manage staff in order to minimize risk and impairment charges. The ideal candidate will provide client services in support of Nedbank strategies.

**Contact Centre Team Lead Specialist Role**We are looking for a highly motivated and experienced Contact Centre Team Lead Specialist to join our team at InsidEntity.In this role, you will be responsible for leading a team of call centre agents and team leaders, ensuring that they deliver exceptional customer service and meet their performance targets.Key...

Job title : Manager: Payment Acceptance TechnologyJob Location : Gauteng, JohannesburgDeadline : April 05, 2025Quick Recommended LinksJobs by Location Job by industries Job Purpose To lead the payment acceptance technology unit within Nedbank with specific focus on: P&L Management of the POS estate across all terminal trading channels Implementing,...