Strategic Customer Service Leader

1 week ago


Sandton, South Africa Telebest Full time

Transform Customer Service in the Luxury Cruise Industry

We are seeking a highly skilled Strategic Customer Service Leader to spearhead our customer service operations in South Africa. As a key member of our team at Telebest, you will drive our customer service operations, cultivating a high-performing team focused on delivering luxury experiences for discerning travellers worldwide.

Your Key Responsibilities

  • Spearhead strategic planning and execution of call centre operations
  • Cultivate a high-performing team focused on delivering luxury experiences
  • Manage multiple KPIs to enhance customer, guest, and employee engagement
  • Pioneer process improvements and implement cutting-edge service solutions
  • Become the go-to expert for our brand, ships, journeys, and ancillary services

Requirements

  • Minimum 5 years of proven Contact Centre Operations experience at management level
  • Candidates must have international experience to be considered
  • Expertise in reservations systems, CRM tools, and advanced phone technology
  • Adaptability and hands-on approach in a fast-paced, evolving environment
  • Outstanding communication skills and ability to mentor diverse teams
  • Passion for travel with a solid understanding of the luxury cruise industry

What We Offer

  • A key role in a global leader redefining luxury travel experiences
  • Opportunity to shape the future of customer service in the cruise industry
  • Work with a passionate, international team at the forefront of innovation
  • Competitive salary, benefits, and significant career growth potential


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