IT Technical Support Expert

1 day ago


Midrand, Gauteng, South Africa Network IT Full time
Job Description

We are seeking a highly skilled IT Technical Support Expert to join our team at Network IT. The successful candidate will be responsible for monitoring and maintaining our computer systems, devices, and networks, ensuring they operate efficiently and securely.

Duties & Responsibilities
  • Hardware:
    • Configure and install user devices and peripherals.
    • Troubleshoot and repair faulty devices and peripherals.
    • Ensure all devices are updated and comply with security protocols.
    • Provide user support and training as required.
    • Manage and update the IT asset register.
  • Software:
    • Install and manage relevant software on user devices.
    • Troubleshoot and resolve software issues promptly.
    • Ensure all software is licensed and updated.
    • Provide user support and training.
  • Networking:
    • Manage networks across the organization.
    • Troubleshoot and resolve network issues.
    • Ensure network security protocols are implemented and enforced.
    • Report relevant network queries to appropriate authorities.
Requirements
  1. A high level of knowledge in software, hardware, and networking is essential.
  2. Strong oral communication skills are required.
  3. Analytical and problem-solving skills are necessary.
  4. Time management and customer service skills are important.
  5. A tertiary IT hardware and software support qualification is preferred.
  6. IT support experience is essential.
  7. An inquisitive nature and ability to resolve issues are crucial.
  8. The ability to influence team members across the organization is vital.
  9. Effective verbal and written communication skills are necessary.


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