Technical Consultant

2 days ago

Midrand, Gauteng, South Africa Data Centrix Full time
Qualification and Experience Required:
  • Matric and IT Degree/Diploma in Computer Science, IT Systems, Software Engineering, or relevant field
  • 6 years experience in the field
  • Extensive experience with core software applications, including Active Directory, Exchange, skype ,Netbackup, Veeam, VMware. Windows server, Microsoft Azure and M365 environment
  • Excellent software troubleshooting experience Active Directory, Exchange, Netbackup, Veeam, VMware, Windows server, hosted and on-premises servers
  • Extensive hardware troubleshooting on HP , Dell , Cisco , blades, EVA and 3Par and other storage
  • Working knowledge of Windows server operating systems
  • Strong technical skills
  • Knowledge of a wide range of hardware and software technologies and professional services solutions
Key Performance Areas:
Azure Support:
  • Troubleshoot and resolving issues in the Azure environment
  • Document all relevant changes to the design and process and keep design documents aligned
  • Support Cloud infrastructure
  • Ensure cloud devices are monitored and reported on
  • Implement all related Security measures to ensure good security scores are maintained
  • Ensure cloud computing design adheres to agreed requirements and scope
M365 Support:
  • Design, implement and support M365 applications and Services such as Teams, SharePoint, OneDrive, and Exchange Online including any connectivity, application and performance issues
  • Install any upgrades, feature packs
  • Maintain any required design, configuration and process documentation where applicable
  • Implement all related Security measures to ensure good security scores are maintained
  • Ensure cloud applications are monitored and reported on
Active Directory and Azure AD
  • Active Directory support, implementation, and design services for Microsoft Active Directory (on-premises and cloud based) and Windows-based systems across the enterprise, including directory and identity management solutions.
  • Apply new solutions through research and collaboration with team and determine course of action for new application initiatives.
  • Implements new software solutions as required by the business.
  • This role requires an in-depth knowledge of Active Directory, Federation, Windows Server Windows security, AD Proxy, Virtual Directory solutions, Azure and M365and related technologies.
  • Produce enterprise-level designs for on-premises and Azure Active Directory for global initiatives following those through implementation via collaboration with project and support teams.
  • Own Root Cause Analysis and Problem Management for corporate AD environments.
  • Install, configure, and maintain Active Directory and third-party software utilities for hardware systems within company operational guidelines.
  • Experience working with Microsoft Identity technologies including Active Directory, and Group Policies.
  • Expert knowledge in administering Active Directory (AD) and GPOs.
  • Expert knowledge of AD, ADFS, and PKI
  • Expert knowledge of DNS, DHCP, WINS, DFS
  • Knowledge of various Identity Management Solutions
  • Understanding of monitoring best practices, within multi-forest AD environments
  • Workable experience on LAN/WAN/Firewall/VPN network technologies.
  • Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems.
  • Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
MS Exchange and Exchange Online:
  • Responsible for the design, development, implementation, and optimization of the Microsoft Exchange Environment.
  • Provide strong technical, analytical and communications skills for the management and administration of hosted Exchange environments.
  • Day-to-day system administration includes monitoring of systems, security, performance, and backup/restore and configuration changes.
  • Troubleshoots incidents, determines root causes, and finds/implements solutions for email related problems.
Operational Support:
  • Design and deploy new applications and enhancements to existing Core applications, software, and operating systems for customers.
  • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
  • Integrate servers, including e-mail, print, and backup servers and their associated software into enterprise systems.
  • Ensure system connectivity of all servers, shared software, Core Technologies, and other applications.
  • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
  • Ensure compatibility and interoperability of in-house computing systems.
  • Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
  • Perform routine system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
  • Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
  • Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
  • Provide training as required
Customer Experience:
  • Adhere to Customer / Business SLAs
  • Manage customer satisfaction through effectively communicating and managing customer expectations
Manage Human Resources:
  • Collaborate with technical staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Reporting and Continuous Improvement:
  • Propose and create system design models, specifications, diagrams, and charts to provide direction to back office teams.
  • Work with executive team members, decision makers, and stakeholders to define customers requirements and systems goals, and to identify and resolve customer systems issues.
  • Perform Capacity reporting on systems
  • Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
Evaluate and Improve:
  • Evaluate new software releases and products.
  • Ensure regular updates, plan future rollouts.
  • Involved in and planning of high availability health checks and regular failover tests.

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