Process Improvement Expert
5 days ago
We are seeking an experienced professional to join our team as a Process Improvement Expert.
About UsOur company specialises in developing vertical market software and digitally-led business solutions that enhance customer experience and core business operations.
Job Description- Responsible for creating and controlling accurate company documentation and maintaining records for efficient Quality Management Systems operation.
- Maintaining the Quality Management System in accordance with ISO 9001 requirements.
- Providing accurate clerical and administrative support to the organisation.
- Promoting ISO awareness, policies, and procedures throughout the organisation.
- Sending out notices on updated and recently published documents.
- Ensuring that documents are properly controlled, maintained, and records are retrievable in accordance with ISO 9001 requirements.
- Carrying out Document Change Requests, obtaining required approvals, archiving documents, and promoting quality assurance of identified documentation.
- Assisting with External QMS audits as per audit schedule.
- Compiling monthly reporting on Quality Department activities.
- Registering and distributing Process Improvement Requests, Escalation Requests, and Customer Complaints, and Log opportunities to the internal system.
- Conducting quality audits throughout the organisation and reporting on compliance and corrective measures.
- Technical
- Knowledge of ISO standards and auditing.
- Professional
- Strong planning and organisational skills.
- Excellent business writing skills.
- Able to deliver instructor-facilitated presentations.
- Driving Value
- Able to actively seek and implement opportunities to maximise value in any aspect of the business.
- Setting a culture of continuous improvement.
- Challenging the current state to achieve real improvements.
- Leading Self
- Taking ownership for own performance and decisions.
- Demonstrating tenacity and resilience in challenging situations.
- Seeking opportunities for personal growth and development.
- Acting decisively when needed.
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