Process Improvement Expert

5 days ago


Midrand, Gauteng, South Africa Adapt IT Group Full time

We are seeking an experienced professional to join our team as a Process Improvement Expert.

About Us

Our company specialises in developing vertical market software and digitally-led business solutions that enhance customer experience and core business operations.

Job Description
  • Responsible for creating and controlling accurate company documentation and maintaining records for efficient Quality Management Systems operation.
  • Maintaining the Quality Management System in accordance with ISO 9001 requirements.
  • Providing accurate clerical and administrative support to the organisation.
  • Promoting ISO awareness, policies, and procedures throughout the organisation.
  • Sending out notices on updated and recently published documents.
Key Responsibilities
  1. Ensuring that documents are properly controlled, maintained, and records are retrievable in accordance with ISO 9001 requirements.
  2. Carrying out Document Change Requests, obtaining required approvals, archiving documents, and promoting quality assurance of identified documentation.
  3. Assisting with External QMS audits as per audit schedule.
  4. Compiling monthly reporting on Quality Department activities.
  5. Registering and distributing Process Improvement Requests, Escalation Requests, and Customer Complaints, and Log opportunities to the internal system.
  6. Conducting quality audits throughout the organisation and reporting on compliance and corrective measures.
Requirements
  1. Technical
    1. Knowledge of ISO standards and auditing.
  2. Professional
    1. Strong planning and organisational skills.
    2. Excellent business writing skills.
    3. Able to deliver instructor-facilitated presentations.
  3. Driving Value
    1. Able to actively seek and implement opportunities to maximise value in any aspect of the business.
    2. Setting a culture of continuous improvement.
    3. Challenging the current state to achieve real improvements.
  4. Leading Self
    1. Taking ownership for own performance and decisions.
    2. Demonstrating tenacity and resilience in challenging situations.
    3. Seeking opportunities for personal growth and development.
    4. Acting decisively when needed.


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