IT Support Specialist

3 days ago


Midrand, Gauteng, South Africa Adapt IT Group Full time
Job Description

We are seeking an experienced IT professional to join our NGVAS Application Support team. The successful candidate will be responsible for providing third-level support for multiple environments in a 24x7x365 operational environment.

The role involves handling daily support tasks, participating in deployments, and troubleshooting in collaboration with the NGVAS development team. Strong problem-solving skills and the ability to work under pressure are essential.

Key Responsibilities
  • System Management and Configuration:
    • Configure, maintain, and optimize Linux OS, networks, and applications for new and existing systems.
    • Manage system security, capacity, and performance, ensuring reliability and efficiency.
    • Assist with OS updates, patches, and application management.
  • Support and Troubleshooting:
    • Improve and automate support tasks to enhance operational efficiency.
    • Update and manage Freshdesk support tickets, ensuring timely completion and closure.
    • Perform Root Cause Analysis and create RCA documentation as required.
    • Assist developers with troubleshooting and deployments.
  • Monitoring and Maintenance:
    • Set up and maintain monitoring systems to ensure proactive issue detection.
    • Conduct preventative maintenance and continuously improve system performance.
  • Collaboration and Reporting:
    • Attend customer meetings with the Service Delivery Manager.
    • Research and recommend innovative approaches to enhance system operations.
    • Ensure all required documentation is completed and up to date.
  • Team Development:
    • Mentor and train junior team members, fostering a culture of continuous learning.


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