Quality Management Support Associate
4 days ago
The Adapt IT Group is a leading provider of specialized software and digitally-led business solutions. We are seeking a Quality Management Support Associate to join our team.
Responsibilities- Creation and control of accurate company documentation
- Maintenance of Quality Management System
- Promote ISO awareness, policies, and procedures throughout the organization
- Send out notices on updated documents
- Customer Relationship Management
- Maintenance of the Quality Management System
- Provide accurate clerical and administrative support to the organisation
- Promote ISO awareness, policies and procedures throughout the organization
- Send out notices on all updated and recently published documents.
- Internal Processes
- Ensure that documents are properly controlled, maintained and records are retrievable in accordance with the ISO 9001 requirements.
- Carry out Document Change Requests, obtain required approvals, archive documents and promote quality assurance of identified documentation
- Assist with External QMS audits as per audit schedule
- Compile monthly reporting on Quality Department activities;
- Register and distribute Process Improvement Requests, Escalation Requests and Customer Complaints and Log opportunities to the internal system
- Conduct quality audits throughout the organisation and report on compliance and corrective measures.
- Technical
- ISO Standards and Auditing
- Professional
- Planning and organising
- Business Writing Skills
- Instructor-facilitated presentations
- Driving Value
- Actively seeking and implementing opportunities to maximize value in any aspect of the business.
- Setting a culture of continuously striving for better performance
- Challenging the current state in order to seek real improvements
- Leading Self
- Taking responsibility and accountability for own behaviour, performance and development
- Taking ownership for own performance and decisions and their impact on the business
- Demonstrating tenacity and resilience even when faced with obstacles
- Seeking opportunities for personal feedback, learning and development
- Acting decisively when tough or quick action is required
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