Computer Hardware Specialist

1 day ago


Midrand, Gauteng, South Africa Network IT Full time
About the Role

Our company, Network IT, is looking for an experienced IT Technical Support Expert to join our team. As a key player in the Global mining supply industry, we require a highly motivated and skilled individual to provide technical support and training to staff both in person and remotely.

Duties & Responsibilities
  • Technical Support:
    • Provide technical support and training to staff both in person and remotely.
    • Troubleshoot and resolve technical issues promptly.
    • Ensure all technical issues are resolved efficiently and effectively.
  • Hardware and Software Management:
    • Configure and install user devices and peripherals.
    • Troubleshoot and repair faulty devices and peripherals.
    • Ensure all devices are updated and comply with security protocols.
    • Manage and update the IT asset register.
    • Install and manage relevant software on user devices.
    • Troubleshoot and resolve software issues promptly.
    • Ensure all software is licensed and updated.
  • Network Management:
    • Manage networks across the organization.
    • Troubleshoot and resolve network issues.
    • Ensure network security protocols are implemented and enforced.
    • Report relevant network queries to appropriate authorities.
Requirements
  1. A high level of knowledge in software, hardware, and networking is essential.
  2. Strong oral communication skills are required.
  3. Analytical and problem-solving skills are necessary.
  4. Time management and customer service skills are important.
  5. A tertiary IT hardware and software support qualification is preferred.
  6. IT support experience is essential.
  7. An inquisitive nature and ability to resolve issues are crucial.
  8. The ability to influence team members across the organization is vital.
  9. Effective verbal and written communication skills are necessary.


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