Computer Hardware Specialist
1 day ago
Our company, Network IT, is looking for an experienced IT Technical Support Expert to join our team. As a key player in the Global mining supply industry, we require a highly motivated and skilled individual to provide technical support and training to staff both in person and remotely.
Duties & Responsibilities- Technical Support:
- Provide technical support and training to staff both in person and remotely.
- Troubleshoot and resolve technical issues promptly.
- Ensure all technical issues are resolved efficiently and effectively.
- Hardware and Software Management:
- Configure and install user devices and peripherals.
- Troubleshoot and repair faulty devices and peripherals.
- Ensure all devices are updated and comply with security protocols.
- Manage and update the IT asset register.
- Install and manage relevant software on user devices.
- Troubleshoot and resolve software issues promptly.
- Ensure all software is licensed and updated.
- Network Management:
- Manage networks across the organization.
- Troubleshoot and resolve network issues.
- Ensure network security protocols are implemented and enforced.
- Report relevant network queries to appropriate authorities.
- A high level of knowledge in software, hardware, and networking is essential.
- Strong oral communication skills are required.
- Analytical and problem-solving skills are necessary.
- Time management and customer service skills are important.
- A tertiary IT hardware and software support qualification is preferred.
- IT support experience is essential.
- An inquisitive nature and ability to resolve issues are crucial.
- The ability to influence team members across the organization is vital.
- Effective verbal and written communication skills are necessary.
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