Technical Support Engineer

3 days ago


Midrand, Gauteng, South Africa Adapt IT Group Full time
Responsibilities

We are looking for a Technical Support Engineer to join our NGVAS Application Support team. The successful candidate will be responsible for providing third-level support for multiple environments in a 24x7x365 operational environment.

The role involves handling daily support tasks, participating in deployments, and troubleshooting in collaboration with the NGVAS development team. A strong understanding of Linux OS, networks, and applications is essential.

Key Accountabilities
  • System Security and Performance:
    • Manage system security, capacity, and performance, ensuring reliability and efficiency.
    • Assist with OS updates, patches, and application management.
  • Support and Troubleshooting:
    • Improve and automate support tasks to enhance operational efficiency.
    • Update and manage Freshdesk support tickets, ensuring timely completion and closure.
    • Perform Root Cause Analysis and create RCA documentation as required.
  • Monitoring and Maintenance:
    • Set up and maintain monitoring systems to ensure proactive issue detection.
    • Conduct preventative maintenance and continuously improve system performance.


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