Technical Support Engineer
3 days ago
We are looking for a Technical Support Engineer to join our NGVAS Application Support team. The successful candidate will be responsible for providing third-level support for multiple environments in a 24x7x365 operational environment.
The role involves handling daily support tasks, participating in deployments, and troubleshooting in collaboration with the NGVAS development team. A strong understanding of Linux OS, networks, and applications is essential.
Key Accountabilities- System Security and Performance:
- Manage system security, capacity, and performance, ensuring reliability and efficiency.
- Assist with OS updates, patches, and application management.
- Support and Troubleshooting:
- Improve and automate support tasks to enhance operational efficiency.
- Update and manage Freshdesk support tickets, ensuring timely completion and closure.
- Perform Root Cause Analysis and create RCA documentation as required.
- Monitoring and Maintenance:
- Set up and maintain monitoring systems to ensure proactive issue detection.
- Conduct preventative maintenance and continuously improve system performance.
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