Network Systems Administrator
1 day ago
As an IT Technical Support Expert at Network IT, you will play a key role in ensuring the smooth operation of our computer systems, devices, and networks. Your expertise will be critical in resolving technical issues, providing user support, and managing IT assets.
Duties & Responsibilities- Hardware Management:
- Configure and install user devices and peripherals.
- Troubleshoot and repair faulty devices and peripherals.
- Ensure all devices are updated and comply with security protocols.
- Provide user support and training as required.
- Manage and update the IT asset register.
- Software Management:
- Install and manage relevant software on user devices.
- Troubleshoot and resolve software issues promptly.
- Ensure all software is licensed and updated.
- Provide user support and training.
- Network Management:
- Manage networks across the organization.
- Troubleshoot and resolve network issues.
- Ensure network security protocols are implemented and enforced.
- Report relevant network queries to appropriate authorities.
- A high level of knowledge in software, hardware, and networking is essential.
- Strong oral communication skills are required.
- Analytical and problem-solving skills are necessary.
- Time management and customer service skills are important.
- A tertiary IT hardware and software support qualification is preferred.
- IT support experience is essential.
- An inquisitive nature and ability to resolve issues are crucial.
- The ability to influence team members across the organization is vital.
- Effective verbal and written communication skills are necessary.
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