Technical Support Specialist
6 days ago
iOCO is a leading technology company that provides Industrial OT solutions to drive sustainability in our communities. As a Technical Support Specialist, you will be part of a dynamic team that connects people with trusted information and insights to drive responsible use of the world's resources.
Job Description
This is an exciting opportunity for a skilled Technical Support Specialist to join our team as a Helpdesk Technician. In this role, you will act as a single point of contact for user base resolution on all IOC-related issues logged at the help desk. Your expertise will enable you to manage multiple issues simultaneously and prioritize tasks effectively to meet Service Level Agreements (SLAs).
You will work closely with both technical and non-technical stakeholders to provide fast, friendly, and efficient technical support, ensuring seamless communication and collaboration within the team. Your exceptional verbal and written communication skills will be essential in engaging with customers, resolving their queries, and providing expert technical assistance and support.
Your Expertise
To excel in this role, you will require:
- Focused on delivering high levels of customer satisfaction and enhancing the end-user experience.
- Capable of managing multiple issues simultaneously and prioritizing tasks effectively to meet SLAs.
- Familiarity with the ITIL framework (Incident and Request, Change, Event and CMDB Management).
- Excellent verbal and written communication skills to engage with both technical and non-technical stakeholders.
Qualifications
A relevant technical qualification or equivalent work experience is essential for this role. Additionally, you should possess a strong understanding of computer hardware and software, as well as excellent analytical and problem-solving skills.
Why Work for Us?
iOCO fosters an inclusive work culture that encourages collaboration and innovation. Our organization values bold and courageous leadership, employee growth, and community engagement. We strive to create a work environment that is supportive, stimulating, and rewarding for all employees.
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