IT Operations Support Specialist
2 days ago
iOCO Infrastructure Services (iOCO IS) is a leader in delivering innovative IT infrastructure solutions that drive business success.
Job DescriptionWe are seeking an experienced IT Operations Support Specialist to join our team. This role will provide comprehensive administrative support to our Business Process Manager, ensuring the effective functioning of our Service Management Office (SMO).
Key Responsibilities:- Administrative Support: Provide day-to-day administrative assistance to the Business Process Manager, including process management, service management review coordination, and escalation handling.
- Documentation Record Keeping: Maintain and organize all essential SMO documentation, including policies, procedures, service reports, and client interaction records.
- Client Reporting Support: Assist in verifying the compiling and formatting of client service reports, ensuring data accuracy and adherence to deadlines.
- Coordination of Service Delivery Activities: Coordinate activities related to client service delivery, including ensuring all teams are aligned with scheduled tasks and deadlines.
- SMO Tooling System Support: Support the SMO function using service management tools and systems by maintaining user documentation, guiding staff in tool usage, and troubleshooting minor issues.
- Client and Internal Communications: Draft and send routine client-related communications, including updates, reports, and responses to client queries.
- A diploma or degree in administration, business management, or a related field is preferred.
- 3+ years of experience in an administrative role, preferably within an IT or service management environment.
- Experience working within a role based on ITSM implementation using ITIL frameworks and service delivery best practices.
This is an exciting opportunity to work with a talented team of professionals who share your passion for delivering outstanding client experiences. You will have the chance to contribute to the development of innovative solutions and work collaboratively with clients to drive business success.
The estimated salary for this role is $65,000-$85,000 per annum, depending on experience and qualifications.
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