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Customer Success Specialist

2 months ago

Cape Town, Western Cape, South Africa Emporium Full time
Customer Success Consultant

Emporium is seeking a highly skilled Customer Success Consultant to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective training and support.

Key Responsibilities:

  • Develop and implement customized training plans to meet the unique needs of our customers.
  • Provide expert training and support to ensure customers achieve optimal results from our solutions.
  • Collaborate with internal stakeholders to identify areas for improvement and develop strategies to enhance customer satisfaction.
  • Conduct regular check-ins with customers to ensure their needs are being met and provide proactive support to prevent issues.
  • Work closely with our sales team to ensure seamless onboarding and transition of new customers.

Requirements:

  • Proven experience in training and consulting, preferably in the accounting or bookkeeping industry.
  • Strong knowledge of Microsoft Office and accounting software packages.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and business growth.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

To Apply:

Please submit your CV in MS Word format to [insert email address] and use the subject line "Customer Success Consultant". We look forward to hearing from you