Customer Success Support Specialist

1 week ago

Cape Town, Western Cape, South Africa VHRS Full time
Job Title: Customer Success Support Specialist

We are seeking a highly skilled and motivated Customer Success Support Specialist to join our team at VHRS. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Manage and update our existing support ticketing system in our CRM tool
  • Assist customers with Tagmarshal system questions and challenges as first line support and technical troubleshooting
  • Identify type and severity of issue and escalate to other departments – when necessary
  • Assist clients with set-up of Tagmarshal features
  • Offer an extension of after hours and/or weekend support to our clients
  • Provide Sales Partner with update of relevant course challenges and solutions
  • Communicate by email and telephonically with clients to continuously deliver system value and build positive customer relations
  • Flag high-priority client tickets with Management as needed
  • System adjustments as required by client or as a solution to client support challenge
  • Device testing for local courses and supporting Atlanta team with testing
  • Preemptive back-end monitoring of problem devices and incomplete rounds
  • System cleanups
  • Remote Technical Support to on-site technicians
  • Start of season device testing
  • End of season device deactivation
Requirements:
  • Client-centered approach
  • Excellent communication (written and verbal)
  • Excellent organisational skills
  • Driven and self-motivated
  • Strong time-management skills
  • Previous experience with CRM system
  • Good problem-solving skills
  • Ability to work independently
  • Outcomes-driven
  • Analytical Skills
Preferred Qualifications:
  • In-depth knowledge of golf (player or industry experience)
  • Understanding of various roles at a golf course

We offer a dynamic and innovative work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

  • Customer Success Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa VHRS Full time

    Customer Support SpecialistWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at VHRS. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities:Manage and update our existing support ticketing system in our CRM...

  • Customer Success Professional

    2 weeks ago

    Cape Town, Western Cape, South Africa JOBJACK Full time

    Customer Success SpecialistJOBJACK is seeking a highly skilled and motivated Customer Success Specialist to join our team. As a key member of our Customer Success Team, you will be responsible for ensuring our customers achieve their desired outcomes and maximize the value of our product.Key ResponsibilitiesCustomer Onboarding: Develop and execute onboarding...

  • Customer Success Professional

    1 week ago

    Cape Town, Western Cape, South Africa JOBJACK Full time

    Customer Success SpecialistJOBJACK is seeking a highly skilled and motivated Customer Success Specialist to join our team. As a key member of our Customer Success Team, you will be responsible for ensuring our customers achieve their desired outcomes and maximize the value of our product.Key ResponsibilitiesCustomer Onboarding: Develop and execute onboarding...

  • Customer Success Professional

    3 weeks ago

    Cape Town, Western Cape, South Africa Kupa Global Full time

    {"h1": "Customer Success Specialist", "p": "At Kupa Global, we are revolutionizing the way land is valued and used by land stewards. As a Customer Success Specialist, you will play a critical role in building close relationships with our customers and providing ongoing support to ensure their success. Key responsibilities include:", "ul": [{"li":...

  • Customer Success Professional

    1 week ago

    Cape Town, Western Cape, South Africa JOBJACK Full time

    Customer Success SpecialistJOBJACK is seeking a highly skilled and motivated Customer Success Specialist to join our team. As a key member of our Customer Success Team, you will be responsible for ensuring our customers achieve their desired outcomes and maximize the value of our product.Key ResponsibilitiesCustomer Onboarding: Develop and execute onboarding...

  • Customer Success Advocate

    3 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Customer Success SpecialistWest Coast Personnel is seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our clients achieve their goals and objectives through our platform.Key Responsibilities:Onboarding and Support: Guide clients through...

  • Customer Success Professional

    1 week ago

    Cape Town, Western Cape, South Africa Kupa Global Full time

    Customer Success SpecialistKupa Global is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional support to our customers, building strong relationships, and driving business growth.Key ResponsibilitiesOversee client onboarding and ensure timely delivery of...

  • Customer Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa HR Studio Full time

    About the RoleWe're seeking a dedicated and customer-focused individual to join our team as a Customer Support Specialist. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.Key ResponsibilitiesAssist customers with inquiries via email, phone, and chat, providing timely...

  • Customer Success Specialist

    19 hours ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Customer Success ConsultantEmporium is seeking a highly skilled Customer Success Consultant to join our team. As a Customer Success Consultant, you will be responsible for creating and managing training plans with customers, reporting on training progress, and providing system training and customer support.Key Responsibilities:Develop and implement training...

  • Customer Success Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Customer Success Consultant Job DescriptionEmporium is seeking a highly skilled Customer Success Consultant to join our team. As a Customer Success Consultant, you will be responsible for creating and managing training plans with customers, reporting on training progress, and providing system training and customer support.Key Responsibilities:Develop and...

  • Customer Success Specialist

    19 hours ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Customer Success Consultant Job DescriptionEmporium is seeking a highly skilled Customer Success Consultant to join our team. As a Customer Success Consultant, you will be responsible for creating and managing training plans with customers, reporting on training progress, and providing system training and customer support.Key Responsibilities:Develop and...

  • Customer Success Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Customer Success ConsultantEmporium is seeking a highly skilled Customer Success Consultant to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective training and support.Key Responsibilities:Develop and implement customized training...

  • Customer Success Professional

    4 weeks ago

    Cape Town, Western Cape, South Africa Kupa Global Full time

    {"h1": "Customer Success Specialist", "p": "At Kupa Global, we're revolutionizing the way land is valued and used by land stewards. As a Customer Success Specialist, you'll play a critical role in building strong relationships with our clients and ensuring their success with our products.Key responsibilities include:", "ul": [{"li": "Overseeing client...

  • Customer Success Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Customer Success ConsultantEmporium is seeking a highly skilled Customer Success Consultant to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective training and support.Key Responsibilities:Develop and implement customized training...

  • Customer Success Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Customer Success Consultant OpportunityEmporium is seeking a skilled Customer Success Consultant to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring our clients achieve their goals.Key Responsibilities:Develop and implement customized training plans to meet the...

  • Customer Success Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Customer Success ConsultantEmporium is seeking a highly skilled Customer Success Consultant to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring our clients achieve their business goals.Key Responsibilities:Develop and implement customized training plans to meet...

  • Customer Success Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Customer Success ConsultantEmporium is seeking a highly skilled Customer Success Consultant to join our team. As a key member of our customer-facing team, you will be responsible for driving and owning the new client onboarding journey, developing and fostering strong client relationships, and ensuring optimal adoption of our software.Key...

  • Customer Success Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Customer Success ConsultantEmporium is seeking a highly skilled Customer Success Consultant to join our team. As a key member of our customer-facing team, you will be responsible for driving and owning the new client onboarding journey, developing and fostering strong client relationships, and ensuring optimal adoption of our software.Key...

  • Customer Success Advocate

    3 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Customer Success SpecialistWest Coast Personnel is seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a key member of our customer support team, you will play a vital role in ensuring our clients achieve their goals and objectives through our platform.Key Responsibilities:Onboarding and Support: Guide clients...

  • Customer Success Representative

    1 month ago

    Cape Town, Western Cape, South Africa OneDayOnly Offers (Pty) Ltd Full time

    {"title": "Customer Service Representative", "subtitle": "Drive Customer Success at OneDayOnly Offers (Pty) Ltd", "content": "At OneDayOnly Offers (Pty) Ltd, we're on a mission to deliver exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support.As a Seasonal Customer...