Customer Success Professional

2 months ago


Cape Town, Western Cape, South Africa Kupa Global Full time
{"h1": "Customer Success Specialist", "p": "At Kupa Global, we're revolutionizing the way land is valued and used by land stewards. As a Customer Success Specialist, you'll play a critical role in building strong relationships with our clients and ensuring their success with our products.

Key responsibilities include:", "ul": [{"li": "Overseeing client onboarding and ensuring timely delivery of analysis and special requests."}, {"li": "Ensuring accuracy and thoroughness in all customer requests and general interactions."}, {"li": "Promoting the value of Kupa Global's products through customer experience."}, {"li": "Upselling services and products relevant to customer needs."}], "h2": "Requirements", "ul": [{"li": "At least 3-5 years of experience in customer success or related fields, and over 5 years of total work experience"}, {"li": "Exposure or interest in regenerative agricultural, nature markets, or nature conservation topics"}, {"li": "Bachelor's degree (preferred)"}], "h2": "What you'll need to be successful in the role", "ul": [{"li": "Strong problem-solving skills"}, {"li": "Excellent communication (written & verbal) and interpersonal skills"}, {"li": "High personal and professional integrity, and ethical standards"}, {"li": "Highly self-driven; a self-starter and very proactive"}, {"li": "Comfortable with ambiguity"}], "p": "Location: Cape Town, South Africa. Remote or Hybrid role (based on your preferences)."}

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