Multifaceted Hospitality Leader

5 days ago


Durban, KwaZulu-Natal, South Africa First Group Management Ltd Full time

At First Group Management Ltd, we are seeking a highly skilled Multifaceted Hospitality Leader to join our team as a Property Direct Reservations Manager.

About the Role

This is an exciting opportunity for a seasoned professional to lead a team of Property Reservationists and contribute to achieving daily, monthly, and annual targets.

Key Responsibilities
  • Supervise a team to ensure maximum efficiency and productivity;
  • Mentor and coach staff to meet performance expectations;
  • Monitor and report on key statistics and performance metrics;
  • Analyse reports to identify areas requiring immediate attention;

To succeed in this role, you will require strong leadership skills, excellent communication abilities, and a customer-focused approach. Proficiency in MS Office and electronic mail systems is essential, along with previous experience in contact centre or hotel reservations management.

Competency Requirements
  • Target-driven mentality;
  • Accuracy, organisation, and multitasking skills;
  • Excellent verbal and written communication skills;
  • Bilingualism would be advantageous;
  • Must possess a valid driver's license;
  • Strong customer service orientation and influencing skills;
  • Excellent interpersonal skills;
  • Well-presented with excellent elocution and brand representation awareness;
  • Ability to work under pressure;
  • Dependability;

In return for your expertise, we offer a competitive salary range of approximately $65,000 - $85,000 per annum, commensurate with your experience and qualifications. If you are a results-driven leader who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.


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