Multifaceted Hospitality Leader
1 month ago
At First Group Management Ltd, we are seeking a highly skilled Multifaceted Hospitality Leader to join our team as a Property Direct Reservations Manager.
About the RoleThis is an exciting opportunity for a seasoned professional to lead a team of Property Reservationists and contribute to achieving daily, monthly, and annual targets.
Key Responsibilities- Supervise a team to ensure maximum efficiency and productivity;
- Mentor and coach staff to meet performance expectations;
- Monitor and report on key statistics and performance metrics;
- Analyse reports to identify areas requiring immediate attention;
To succeed in this role, you will require strong leadership skills, excellent communication abilities, and a customer-focused approach. Proficiency in MS Office and electronic mail systems is essential, along with previous experience in contact centre or hotel reservations management.
Competency Requirements- Target-driven mentality;
- Accuracy, organisation, and multitasking skills;
- Excellent verbal and written communication skills;
- Bilingualism would be advantageous;
- Must possess a valid driver's license;
- Strong customer service orientation and influencing skills;
- Excellent interpersonal skills;
- Well-presented with excellent elocution and brand representation awareness;
- Ability to work under pressure;
- Dependability;
In return for your expertise, we offer a competitive salary range of approximately $65,000 - $85,000 per annum, commensurate with your experience and qualifications. If you are a results-driven leader who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.
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