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Senior Resort Operations Manager

1 month ago

Durban, KwaZulu-Natal, South Africa Orion Group Full time

We are seeking a highly experienced Senior Resort Operations Manager to assist in overseeing the daily operations of our luxury resort in the Northern Drakensburg Mountains.

The ideal candidate will be a confident and results-driven leader with a proven track record of excellence in the hospitality industry. This individual will work closely with the General Manager to ensure the highest level of guest satisfaction, employee engagement, and financial performance.

Key Responsibilities:
  • Assist in managing all aspects of the resort's operations, including front desk, housekeeping, food and beverage, maintenance, and guest services
  • Oversee the recruitment, training, and performance management of staff
  • Ensure compliance with company policies and procedures, as well as industry regulations
  • Monitor and analyze financial reports to identify areas for improvement and implement cost-saving measures
  • Handle guest feedback and resolve any issues in a timely and professional manner

This role offers a competitive salary of approximately $120,000 per annum, reflecting the company's commitment to attracting and retaining top talent in the industry.

To be successful in this position, you will require:

Minimum Requirements:
  • Grade 12 or equivalent qualification
  • A tertiary qualification in Hospitality Management or related field is preferred
  • At least 5 (five) years of experience in a supervisory or managerial role in the hospitality industry
  • Strong leadership and communication skills
  • Excellent problem-solving abilities and attention to detail
  • Proficiency in Microsoft Office and hotel management software
  • Knowledge of industry trends and best practices

If you are passionate about delivering exceptional guest experiences and are ready to take on a leadership role in a dynamic and picturesque setting, we invite you to submit your application.